Case Manager - The Village

Role: Case Manager

Reports to: Senior Program Manager

Program: 1005- Village

Department: Interim Housing

Location: The Village - 527 Crocker Street, Los Angeles, CA 90013

Setting: 100% Onsite

Schedule: Sunday - Thursday, 8:00am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

The Case Manager at The Village plays a critical role in supporting individuals experiencing homelessness by providing comprehensive, client-centered case management services. This position is responsible for assessing client needs, developing individualized service plans, connecting clients to resources, and promoting overall stability and well-being. The Case Manager works closely with multidisciplinary team members to ensure trauma-informed, strengths-based care is delivered in a safe and supportive environment.

Essential Duties and Responsibilities:

• High School Diploma or GED or Equivalent
• Serve a caseload of approximately 25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually
• Act as the lead for clients’ housing-related case management, maintaining an active housing plan for each client on your caseload, based on creative solutions to homelessness
• Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations
• Work collaboratively with clients to address barriers to housing, including linkages to income/benefits, mental health services, physical health services, etc.
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
• Advocate for your client’s needs in the shelter and when interfacing with other agencies or service providers
• Facilitate intakes for individuals who are referred into interim housing
• Create a supportive environment and ensure clients’ progress, utilizing a strengths-based approach
• Facilitate wellness, enrichment, and life skills groups
• Provide crisis intervention when needed
• Maintain client confidentiality at all times while following agency, state, and HIPAA regulations
• Create and maintain accurate documentation of client information (intake, referrals, progress notes, and service delivery) in the HMIS database and in accordance with program funder requirements
• Participate in case conferences, individual supervision, and other staff meetings
• Work in collaboration with other agency and program staff, in order to coordinate services
• Communicate effectively and in a timely manner with management, peers, and clients
• Participate in evaluation and trainings in order to better respond to client/community needs
• Perform other duties as assigned

Qualifications:

• Minimum of one (1) year of experience in case management required
• Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and/or formally homeless)
• Skilled in non-violent crisis intervention
• Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
• Strong interpersonal and team-building skills
• This position requires driving to multiple sites and transporting clients in personal vehicles at times. Candidates for this role must possess a valid driver's license in CA, valid insurance to cover the vehicle and use, an acceptable driving record for use of vehicle while working for TPC, and a personal vehicle that is safe to use for such purposes.
• Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview. Please request reasonable accommodation in advance, if necessary.

Preferred Qualifications:

• Bachelor’s degree in a related field
• Knowledge of HMIS databases and the Coordinated Entry System

Work Environment:

• Combination of field and office environment.
• Regularly required to sit, stand, bend; occasionally lift up to 35lbs.
• On occasion, walk or drive to different local sites.
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.


With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.


The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates