Sr Privacy & Consent Compliance Manager

Current Employees of Happen Bank: Please apply via your internal Workday Account

Happen Bank(formerly LendingClub)is built around a simple purpose: to clear the way to help people turn intention into action and action intofinancial progress. That means offering focused products a frictionless mobile-first experience and clear terms with no gotchas. Respect and fairness is part of our DNA and that ideal shapes how we work how we treat each other and how we invest in our employees and our community. Join us in using data bold thinking and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

Happen Bank is seeking a Sr Privacy & Consent Compliance Manager to lead the Banks privacy compliance and customer communication preferences this individual contributor role youll help protect customer information ensure customer communication choices are honored and maintain compliance with applicable privacy and communication regulations including the Gramm-Leach-Bliley Act (GLBA) Regulation P CAN-SPAM the Telephone Consumer Protection Act (TCPA) and state privacy laws.

Youll partner closely with Legal Compliance Marketing Technology Operations and business leaders to translate regulatory requirements into practical policies controls and customer experiences. Youll also serve as a trusted advisor to leadership helping strengthen privacy practices responsible data stewardship and the thoughtful adoption of emerging technologies.

What Youll Do

• Lead the design implementation and ongoing oversight of the Banks privacy compliance program ensuring adherence to GLBA Regulation P and applicable federal and state privacy laws and regulations
• Monitor regulatory developments including new and amended state privacy laws agency guidance and enforcement trends and assess their impact on products processes and data practices
• Own compliance requirements for customer communications under CAN-SPAM TCPA and related federal and state rules including consent revocation and opt-out management across email text phone direct mail and digital channels
• Establish and maintain customer communication preference standards ensuring consent and opt-out requests are accurately captured honored synchronized across systems and processed within required timeframes
• Develop and maintain privacy policies procedures standards customer-facing disclosures and privacy notices ensuring guidance remains accurate and current
• Provide privacy and communication compliance guidance for new products marketing campaigns vendor relationships data sharing arrangements and technology initiatives including privacy-by-design reviews
• Conduct annual privacy risk assessments and ongoing compliance monitoring identifying gaps and opportunities to strengthen controls and mitigate risk
• Support regulatory examinations internal and external audits and regulator inquiries including preparing responses coordinating evidence and developing and tracking corrective action plans through closure
• Partner with Third-Party Risk Management to assess and oversee vendors that handle customer data or conduct communications on Happen Banks behalf
• Oversee the intake investigation and resolution of privacy-related complaints inquiries and incidents in coordination with Legal Information Security and Customer Care
• Use AI thoughtfully to improve privacy and communication compliance activities including monitoring testing regulatory change analysis and complaint trend detection while maintaining appropriate governance validation human oversight and accountability
• Deliver privacy training and awareness programs and develop clear reporting metrics and key risk indicators for leadership

About You

• 6 years of experience in banking or financial services primarily within compliance risk management or audit
• Bachelors degree or higher or equivalent combination of education and experience
• 3 years of direct experience in privacy compliance
• Deep understanding of privacy regulations including GLBA Regulation P applicable state privacy laws CAN-SPAM and TCPA with the ability to apply requirements to real-world products and processes
• Strong communication and influencing skills with the ability to build credibility advise senior leaders and drive alignment across organizational boundaries
• Strong analytical and problem-solving skills with the ability to interpret ambiguous regulatory requirements and make sound risk-based decisions
• Ability to balance strategic priorities with detailed execution while managing competing demands in a regulated environment
• Experience collaborating across Legal Marketing Technology Operations and business teams to support effective privacy and consent compliance practices
• High standards of integrity ethics accountability and attention to detail with the ability to engage confidently with regulators examiners and auditors
• You have hands-on experience using AI tools to accelerate your work and improve output quality and youre comfortable sharing effective approaches with colleagues. You apply sound judgment around accuracy data sensitivity regulatory requirements and where human validation and oversight remain essential

Nice to Have

• Professional privacy certification such as Certified Information Privacy Professional (CIPP/US) Certified Information Privacy Manager (CIPM) Certified Information Privacy Technologist (CIPT) or Artificial Intelligence Governance Professional (AIGP)
• Certified Regulatory Compliance Manager (CRCM)
• Experience supporting regulatory examinations and compliance audits including developing and tracking timely corrective actions
• Experience with consent and preference management platforms marketing technology and customer data environments
• Experience with privacy risk assessments data inventories and vendor privacy oversight

Work Location
San Francisco New York Lehi

The above locations are eligible offices for this locations have been determined to foster in-person collaboration with this roles team or the related business lines. We utilize a hybrid work model and our teams are in-office Tuesdays Wednesdays and -person attendance is essential for this roles success and remote placement will not be Bank offers relocation based on actual job level.

Time Zone Requirements
Local hours (PT ET MT)

While the position will primarily work local hours Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to Happen Bank offices and/or other locations as needed.

Compensation
The target base salary range for this position is 00. The base salary of the role will be determined by job-related knowledge experience education skills and location. Base salary is just one part of Happen Banks Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance employee performance and eligible earnings).

Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programs flexible time off policies for salaried employees up to 16 weeks paid parental leave and more.

#LI-Hybrid
#LI-AW

Happen Bank is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at

Notice on AI Tool Use

For select roles and locations candidate interviews may be recorded transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.

You will have the opportunity to opt out of recording transcription and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.

During the interview we will collect the following categories of personal information from or about you: contact information identifiers professional and employment-related information sensory information (audio/video recording) and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment.

We will only share your interview transcription or summary with persons whose expertise or technology is necessary to process your application evaluate your fitness for a position and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes. For more information about how we will handle your personal information please refer to our Privacy Disclosure .

We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.

Required Experience:

Manager