Work Order Specialist

Work Order Specialist

Supercharge your career here at PHFM! We are looking for a Work Order Specialist to join our team! Come work for an industry leader with consistent growth, explore multiple business lines, and experience an individualized development plan to help ensure you hit your professional potential.

What's in it for YOU:

• Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
• 401(k) Retirement Plan with company match.
• PTO, 11 Company Holidays and Paid Parental Leave
• Ongoing professional development and continuing professional education.

What YOU will do:

• Evaluate Scope: Determine the best solution and price based on customer requests.
• Review Past Work: Examine previous work orders and photos to propose effective short or long-term solutions, consolidating scopes where appropriate.
• Deliver Options: Provide scope of work options to meet customer objectives.
• Pricing Approval: Initiate and review work orders using pricing tools, ensuring final pricing approval.
• Match Scope and Pricing: Ensure work order scopes match pricing and supporting photos.
• Qualify and Process Orders: Verify scope accuracy, process estimates per customer requirements and contractual rates, update internal software, and submit to the relevant department or customer.
• Customer Meetings: Discuss work specifics with customers when needed.
• Contractor Engagement: Discuss estimates with contractors and request work order estimates as needed.
• Document Requirements: Record customer formatting and process requirements to expedite approval.
• Support Team: Provide subject matter expertise to the team.
• Meet SLAs and KPIs: Ensure services meet customer Service Level Agreements (SLA) and Key Performance Indicators (KPI). Communicate required actions to the team to meet these targets.

Requirements

What YOU bring:

• A Bachelor's degree in horticulture or at least 2 years in a business-related field or equivalent professional commercial landscape experience.
• Previous experience in initiating and processing customer service requests beyond the scope of the contract.
• Demonstrated experience in pricing of work orders
• Demonstrated experience in employee relations, communication, and problem-solving.
• Excellent interpersonal and leadership skills including the ability to work well both independently and in a team environment.
• Ability to travel including occasional overnight stays.
• Excellent organizational and analytical skills including attention to detail and follow-through.

Equal Opportunity Employer/Disability/Veterans

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