Field Service Technician

Role: Hemmersbach is seeking a customer-focused Field Technician to deliver onsite and remote IT support for enterprise and consumer clients. The role includes installing, upgrading, repairing, and maintaining PCs, printers, servers, and data center equipment. The ideal candidate has experience with hardware support, networking, and HP server environments, and provides high-quality customer service while representing the company at client sites. Key Responsibilities: Provide technical support for PCs, printers, servers, and data center equipment Communicate professionally with clients and ensure satisfaction Install, upgrade, and repair IT hardware and infrastructure Collaborate with dispatch, engineers, and project teams Troubleshoot hardware, software, and network issues Support HP servers and enterprise environments Track inventory and provide service updates Requirements: Minimum of 2–3 years of experience in desktop IT support, including printers, servers, data centers, or enterprise-level projects Experience in technical support or a similar role, with experience in troubleshooting hardware, software, and networking issues Willingness to commute long distances between customer sites Ability to work independently and manage multiple service needs Available to work a rotational 24/7 on-call; scheduled shift Must possess a valid REAL ID-compliant identification at the time of hire as required for federal customer site access Valid driver’s license Candidates must be legally authorized to work in the USA on a permanent, unrestricted basis. This role is not eligible for visa sponsorship, including student or temporary work authorization programs This role is an Hourly Non- Exempt position with a targeted hourly range of $25– $27 USD, based on experience and skillsets Benefits: Health/ Medical insurance Disability Insurance Dental insurance Vision Insurance Life insurance Flexible spending account FSA Internal career development program Car Allowance/ KM Allowance Be part of Us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.