Parts Advisor

Parts Advisor – Full Time

The ideal candidate for this position has strong customer service skills and the ability to manage inventory while working efficiently in a fast-paced environment.

About Webb Automotive

Webb Automotive is a family-owned and operated dealership group serving the Chicagoland and Northwest Indiana areas for over 50 years. We are committed to delivering exceptional service, quality vehicles, and fostering a supportive workplace culture. Built on a strong foundation of integrity, customer satisfaction, and teamwork, we are eager to continue to grow and expand our team. Our employees are the driving force behind our success, and we offer opportunities for career development, stability, and a welcoming, team-oriented environment. If you're looking to join a company that treats you like family and invests in your future, we'd love to have you on board!

Benefits

• Average annual compensation of $46,000
• Health insurance- Company contributes a portion to cost
• Dental, Vision and Assurity insurance options available
• Paid Life Insurance
• 401(k) with company matching
• Paid Time Off
• Family owned and operated
• Positive work environment

Responsibilities

• Assist customers and internal team members with parts inquiries, availability, and product recommendations.
• Track and provide updates on order progress, shipping status, and expected arrival dates.
• Coordinate the preparation of parts orders for customer pickup, local delivery, or carrier shipment.
• Verify parts listed on collision repair estimates to ensure accuracy and proper pricing.
• Process retail transactions, collect payments, and secure necessary credit approvals.
• Accurately locate, retrieve, and distribute parts from inventory to fulfill customer and service department needs.
• Research and identify parts using electronic catalogs, manufacturer resources, and inventory systems.
• Monitor inventory levels through routine cycle counts and stock audits to maintain accuracy.
• Alert management when inventory shortages or critical shop supplies require replenishment.
• Source hard-to-find components through approved vendors and arrange expedited purchases when necessary.
• Ensure parts issued to service operations are documented and charged to the appropriate repair orders.
• Handle inbound calls and respond to customer requests regarding pricing, availability, and product information.
• Build positive relationships by delivering exceptional service to both dealership personnel and retail customers.
• Maintain compliance with manufacturer requirements for warranty parts processing, tagging, and returns.
• Support the overall organization, cleanliness, and efficiency of the parts department.
• Collaborate effectively with technicians, advisors, vendors, and customers to ensure timely order fulfillment.

Qualifications

• High School Diploma or equivalent required
• Experience with auto parts sales preferred
• Strong organizational and time management skills
• Ability to work in a fast-paced work environment
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Must have a clean driving record and hold a valid driver's license
• Must be willing and able to submit to a Background Check and Drug Screen