Bell Captain

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Bell Captain is responsible for overseeing the operations of the Bell Staff including: helping guests into and out of the hotel, providing pick up and delivery of guest’s luggage, and providing delivery of items to guests as requested. He/she is also responsible for supervising and assisting with the check-in/check-out process, accommodating guests during their stay in an attentive, courteous and efficient manner; and directing and coordinating the activities of the Bell Staff.

This is a seasonal role for November 2026 through April 2027 

Benefits 

• In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full-time associates. All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full-time and part-time associates who qualify. Applications will be accepted between 8/18-9/1

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Fundamental Requirements

• Ensure all administrative duties such as transport logs and shift checklists are completed on a daily basis.
• Greet guests in a pleasant manner, open car doors and entrance doors for arriving/departing guests.
• Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
• Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc.). Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of radio, television, telephone, in-room movie system, etc.
• Communicate the hotel layout and surrounding attractions, destinations and directions to guests of the hotel.
• Communicate all daily functions and their location in the hotel in order to assist and direct guests.
• Responsible for hiring, training, coaching and counseling Bell Staff with guidance from the Guest Services Manager.
• Maintain a clean and orderly lobby, public space and motor entrance; keep front windows and doors clean at all times.
• Control traffic in designated areas when necessary and ensures valet parking procedures are followed.
• Maintain and coordinate the efficient operations of the hotel’s van service.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Knowledge of all emergency procedures and the ability to assist and/or respond accordingly.
• Deliver flowers and packages to guestrooms.
• Collect, polish and deliver shoes for the hotel’s shoe shine service (if applicable).
• Collect and deliver laundry/dry cleaning for the guests on a daily basis.
• Know daily VIP arrivals and communicate to Bell Staff.
• Cross-train in all Guest Services areas in order to assist when needed.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.