Warranty Field Technician

Job DescriptionJob DescriptionHorizons East Building Co.Warranty Field Technician Jacksonville, NC (On-Site/Field-Based) | Full-Time | $15.00-$18.00/hour Build Quality Homes. Support the Families Who Live in Them.Horizons East is a locally owned homebuilding company based in Jacksonville, North Carolina, proudly serving Onslow, Carteret, Jones, and Pender counties. Our team includes locals, military spouses, and dedicated construction professionals who share one mission: to build high-quality homes while strengthening our community. We're looking for a reliable, hands-on Warranty Field Technician who takes pride in craftsmanship, organization, and supporting smooth jobsite and warranty operations. If you enjoy working with others, solving problems, and being an essential part of a homebuilding team -- this role offers variety, stability, and growth. What You'll DoCommunicate professionally with the Warranty Coordinator, Superintendents, trade partners, and homeownersComplete minor punch items and small repairs as directedReport larger punch items or trade-specific issues to the Warranty CoordinatorIdentify and report issues proactively to avoid delays or defectsWork in occupied homes with respect for personal space and belongingsCommunicate effectively in person, over the phone, and through text or emailUse BuildPro/Hyphen to help create work orders for warranty ticketsAssist with scheduling warranty orientations and one-year warranty walkthroughsKeep an organized calendar and manage time efficientlyAnswer warranty calls and make emergency on-site visits as neededAssist superintendents and other field technicians as schedule allows, with direct reporting to Warranty Coordinator and Production Manager.Transport materials, tools, and supplies to and from multiple job sitesOn-call as needed What You BringValid driver's license and clean 5-year driving record (required)Strong attention to detail and ability to spot issues earlyAbility to work independently with minimal supervisionStrong organizational skills for tools, materials, and field documentationStrong communication and problem-solving abilitiesAbility to work well with a team and maintain a professional attitudeAbility to lift, carry, and perform physical work in varying weather conditions Preferred:2+ years of construction experienceHigh school diploma or equivalentBasic computer/technology skills for logs, checklists, and HyphenExperience with Hyphen/BuildPro Pay & BenefitsFull-Time (40 hours per week), W-215.00-18.00 per hourUp to 5 hours of overtime allowed weeklyHealth insuranceDental insuranceHealth Savings Account (HSA)Paid time off (PTO)Company vehicleCompany phone Horizons East Building Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available upon request.