Firefly Health

Firefly Health is building a revolutionary new type of comprehensive health "care and coverage," powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform. Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver half-priced health care that's twice as good, clinically and emotionally. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members. We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, then we would love to hear from you. What you’ll do: As a Registered Nurse on the Firefly team, you’ll be responsible for: Acute and chronic disease management Triage all new patient concerns that arise from the Firefly mobile application or phone calls to determine the urgency and disposition based on the patient's clinical need. Along with the NP or MD, the RN facilitates the transition to the correct level of care, whether with a Firefly clinician, urgent care, specialty care, or the emergency department (ED) Provide patient-tailored education on the management of acute conditions Conduct follow-up on patients with evolving or recovering illnesses. Prescription management Evaluate all prescription refill requests and coordinate refills with the prescriber, patient, and pharmacy; complete prior authorizations, review of controlled substance portals Conduct medication training for patients with complex regimens, medicine adherence challenges, and injection education Care coordination and case management Coordinate the delivery of care within the practice setting and across health care settings, including post ED and discharge Work on a multi-disciplinary team to care for patients with hypertension, diabetes, and patients who are in need of oral anticoagulation Provide culturally sensitive, patient-centered care in line with Firefly Health's member-first principles You’ll be a good fit if you: Are Bi-Lingual English/Spanish. Fluent in conversational Spanish with competency in medical Spanish (written and spoken required) Hold a current RN license in Massachusetts Have at least 2+ years of clinical practice experience, preferably in primary care or family medicine Fluency with EMR systems, including web-based applications Have the ability to summarize and communicate moderately complex information verbally and in varied written formats; collaborate with all members of the clinical and operations teams as well as other key stakeholders to ensure that patients receive optimal clinical care Can provide a high level of customer service to our patients; resolve service issues in a timely and respectful manner Can respond to patient electronic messages and phone calls received during hours on shift Have experience with tools related to process improvement and rapid-cycle change Are available to work 11am-7pm EST Monday-Friday It’d be nice if: You have compact Licensure/multiple RN licenses You have previous telehealth experience Note-This is a remote work from home position, however, occasional travel for work events/training may be required. Our office is located in Watertown, Massachusetts but we’ve developed a robust remote working structure to give us more flexibility geographically while hiring for many positions. This role can be done largely remotely, there are several times a year when staff come together onsite for planning and team building. We are always looking for valuable talent to add to our growing team. Even if you’re not sure this role is the one for you, don’t let that stop you. We’d love to have a conversation to see where you could fit. Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need. #J-18808-Ljbffr