Server

Job Description

Job Description

Position Summary:

The Server is responsible for delivering a high-quality guest experience through attentive service, product knowledge, and efficient execution. This role requires strong communication, urgency, and accountability while maintaining standards of hospitality and teamwork.

Core Responsibilities:

Guest Experience:

• Greet every table promptly with professionalism and energy.
• Guide guests through the menu with confidence and product knowledge.
• Take accurate food and beverage orders and enter them correctly into the POS.
• Maintain awareness of table progression and pacing throughout the meal.
• Anticipate guest needs and resolve issues before they escalate.
• Present checks and process payments efficiently.

Service Standards:

• Full ownership of your tables from greet to close-out.
• Pre-bus and maintain table cleanliness throughout the dining experience.
• Ensure food is delivered promptly and correctly.
• Follow all steps of service consistently.
• Maintain clean, organized, and stocked service areas.

Team Responsibilities:

• Assist teammates when needed—this is a team environment, not an individual one.
• Support hosts, bartenders, and kitchen when the operation requires it.
• Help maintain flow of service, especially during high-volume periods.
• Communicate clearly with managers and BOH.

Operational Discipline:

• Follow all section assignments, cuts, and scheduling as directed by management.
• Do not swap sections or make floor decisions without manager approval.
• Maintain accountability for your tables during shift changes.
• Adhere to all opening, running, and closing side work.

Cleanliness & Organization:

• Keep your section clean at all times (tables, floors, surrounding areas)
• Participate in daily and weekly cleaning tasks
• Maintain sanitation and safety standards

Performance Expectations:

• Strong sense of urgency and awareness
• Consistent execution of service standards
• Positive attitude and professional appearance
• Reliability and punctuality
• Ability to handle high-volume service without sacrificing quality

Physical Requirements:

• Ability to stand and walk for extended periods.
• Carry trays and lift up to 30 lbs.
• Work in a fast-paced, high-energy environment.

What Success Looks Like:

• Guests feel welcomed, taken care of, and want to return.
• Tables are clean, organized, and properly paced.
• Team members can rely on you.
• Managers don’t have to micromanage your section.