Client Service Supervisor

Job ID: R-251925Company: VCA Animal HospitalsLocation: Cromwell, Connecticut, United States of AmericaJob Type: Full timeCategory: Hospital Support RolesPosted Date: 2026-08-19Ready to grow with a collaborative and supportive team? Apply now! We look forward to getting to know you!We are a full service, AAHA accredited veterinary practice just outside of Middletown, CT. We are seeking an experienced Client Service Supervisor to join our team.The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care—with the expertise and technical know-how to make them happen.Why We Need YouAs a member of the VCA team, your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so they will partner with us for the lifelong care of their companion animals. Essential Skills: Knowledge of sales and marketing techniques, goal oriented. • Good communication skills, both written and oral, with a wide range of personalities and cultures • Background in managing service oriented operations. • Ability to plan, organize and effectively present ideas and concepts. • Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively. • Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.Must have a minimum of 2 years experience in medical care facility operations management.Benefits include: 401K, health/dental/vision insurance, mental health support, long-term & short-term disability, life insurance, legal assistance, generous pet care discount and more.If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.comSkillsmedical care facility operations managementclient servicesales and marketing techniquesservice oriented operations managementgoal orientationwritten communicationoral communicationpresentation skillshospital operations assessmenttask prioritizationstress management