Community Manager

Job Description

Job Description

Responsibilities:

• Build relationships with residents, vendors, prospects and industry professionals to positively promote community/communities.
• Maintain the community, resident, vendor and organizational system (both electronic and physical) in a timely, accurate and confidential manner at all times.
• Create, manage and deposit daily rent collection of all community income (site rent, rentals, late fees, etc.).
• Pursue delinquent rents and perform evictions within state and landlord laws and attend court proceedings, as required.
• Prepare, analyze and submit all daily, weekly and monthly reports, as directed.
• Respond to resident/vendor comments and inquiries in a timely manner.
• Organize and participate in community events.
• Motivate team members to ensure deadlines are met and company policies and procedures are followed.  
• Manage and assign tasks to onsite team members through the use of work orders.
• Communicate new assignments and policy changes to all team members immediately (including recommendation of position changes and promotions). 
• Inspect community and surrounding areas daily to ensure a clean, attractive and safe fashion at all times.
• Identify and report any unusual activity to proper legal authorities and Direct Supervisor, when needed.
• Issue rule reminders, notices and violations to residents.
• Maintain general knowledge of nearby housing, housing availability and options.
• Perform market studies, as directed.
• Maintain and pursue prospects.  “Prospects (leads)” include but are not limited to people interested in purchasing a community owned home, a FSBO home, a brokered home or a privately owned home.
• Facilitate home sales (tours, lead generation, market outreach, etc.). 
• Coordinate the advertising, promotions and presentations of homes, as directed. 
• Compile, process and submit lead applications, as directed.
• Process, approve and forward invoices in a timely manner.
• Maintain and accurately record petty cash (projects, expenses, receipts, etc).  
• Assist in community level budget preparation, as directed.
• Manage accidents, emergency situations, and immediate community needs.  Report to Direct Supervisor immediately and prepare proper documentation.  At times, this will require Community Manager’s availability outside of normal work hours.
• Manage the process and participate in refurbishing of community owned homes.
• Represent parent company, its individual properties, employees and residents in a professional, pleasant and productive manner at all times.
• Demonstrate leadership, high level communication skills and professionalism (including appearance) at all times. 
• Be an ambassador of company policies and procedures.
• Recognize and recommend areas for improvement to promote pride in community operations and appearance.
• Remain aware of safety issues and administer constant corrective measures to ensure a safe working and living environment for all residents and team members.
• Perform other duties as assigned and requested.