Onsite HOA Maintenance Manager (Talega)

Onsite Community Maintenance Coordinator (Talega)

Salary Range $22.00 - $28.00 per hour (based on education and experience)

Job Type: Full Time

Typical Schedule: The work schedule will be determined based on client and community needs. The position may require occasional evening, weekend, and holiday work. Additional hours outside of normal office hours may be necessary to meet business requirements.

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified recognition from Great Place to Work , a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Talega is located in the hills above San Clemente, the "Spanish Village by the Sea", on the Southern California Coast, midway between Orange County and San Diego. San Clemente features world-renowned beaches and surfing spots. Talega is a premier master planned community celebrating its 25th anniversary in 2025. The master Association is comprised of 3,864 homes. Talega is surrounded by beautiful mountains, open spaces and has plenty of outdoor trails for residents to explore.

The Onsite Community Maintenance Coordinator serves as a key support role responsible for ensuring the day-to-day maintenance operations of the community and on-site facilities are run smoothly. This position oversees the maintenance of facilities and common areas, parks and streetscape, performs on-site inspections, and provides customer service assistance. The Onsite Community Maintenance Coordinator supports the Facilities Manager in meeting Talega Maintenance Corporation's goals and objectives while ensuring safe, effective, and efficient day-to-day operations that align with the Talega community vision through the maintenance of common grounds and facilities. This role provides recreational and administrative support, assists with customer service needs, upholds the aesthetics of the community as directed by the Board, and ensures the highest level of service is provided to Talega Members and their families, friends, and guests.

Responsibilities

• Support Talega Maintenance Corporation's goals and objectives by assisting with the effective management and operation of the community's maintenance programs and services
• Promote and support the Talega community vision by maintaining high standards for the appearance, functionality, and overall quality of the community
• Provide recreational and administrative support as needed to assist with community operations, events, and member services
• Uphold the aesthetic standards of the community as established and directed by the Board of Directors
• Ensure a high level of customer service and responsiveness is provided to Talega Members, residents, families, friends, and guests
• Support a positive member experience by fostering professional communication and service excellence throughout all maintenance and community operations
• Oversee contractors, subcontractors and vendors assuring quality performance, compliance with all contracts
• Ensure all customer service calls and related work orders are handled in accordance with established policies and procedures and contractual specifications
• Ensure all Landscape service calls and related work orders are handled promptly
• Implement and administer service contracts, including the preparation of scopes of work and performance standards, RFP and bid review and reports for the TMC Board of Directors
• Create detailed reports, cost analysis and other department metrics for Management and Board review
• Oversee reserve asset replacement projects throughout the community. Participate in the development and revision of the annual project calendar. Strategically allocates both in-house and contracted resources to complete projects in a timely and cost-effective manner
• Proactively communicate with residents, Management and staff on the status of projects and work in the community through various communication platforms including the community website, mailed letters and notices, direct and mass email communication and social media
• Provides high level direction and oversight of job safety protocol and training, ensuring the highest standard for on-the-job safety compliance. Ensure application of all necessary safety procedures for legal compliance
• Responsible for the tracking and management of projects and coordinates site inspections on a regular basis
• Regularly report to Supervisor with updates on all job responsibilities.
• Attend all company mandatory functions
• Budget and expense management responsibilities pertaining to areas of oversight
• Represent professionalism and RealManage's standards of operations to clients and staff at all times
• Other projects and opportunities as may be deemed necessary and appropriate for this position
• Management and oversight of the Work Order System, providing weekly exception reports as directed

Secondary Responsibilities

• Practice and adhere to RealManage's service standards
• Conduct business at all times with the highest standards of personal, professional and ethical conduct
• Comply with company policies and procedures
• Must have reliable transportation, a valid California driver's license, state mandated insurance, and be able to drive to other work locations
• Seek to use environmentally sustainable materials, processes, tools and supplies
• Perform or assist with any operations as required to maintain workflow and to meet schedules
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
• Ensure all safety precautions are followed while performing the work
• Follow all policies and Standard Operating Procedures as instructed by Management
• Perform any range of special projects, tasks and other related duties as assigned
• Participation and assistance at Talega community events as scheduled.

Required Qualifications

• Minimum 5 years of experience in related field or property management
• Must have hands-on experience with the following construction trades: electrical, plumbing, concrete, masonry, landscape, mechanical, carpentry, finish carpentry, irrigation and painting
• Advanced interpersonal and communication skills, working collaboratively and influencing others by sharing ideas in a constructive and positive manner; able to address problems and issues constructively to find mutually acceptable and practical business solutions
• Advanced knowledge in the areas of office and building maintenance, access control systems, office safety and related principles and procedures
• Clearly communicates and holds self and others accountable by owning issues, solving problems and continuously seeking and providing feedback, regardless of source
• Works openly with others through honesty, integrity and authenticity
• Proficient in speaking, reading and writing English as this position requires interfacing verbally with the public, tenants, their peers, supervisors and executives. Also requires formal reports to be generated and presented to the Board and Committees
• Motivates self and others to consistently achieve results that lead to growth and profitability in a constantly changing environment
• Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service

Physical Requirements

• Ability to stand and walk for extended periods throughout the workday.
• Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.
• Ability to lift, carry