Order Management Specialist

Order Management Specialist

This role is responsible for supporting end-to-end customer order management while delivering high-quality service to both internal and external stakeholders.

Responsibilities

• Process and manage customer orders from entry through invoicing.
• Communicate with customers via phone and high-volume email queues.
• Coordinate with cross-functional teams (Sales, Supply Chain, Finance, Compliance) to ensure accurate fulfillment.
• Handle shipping logistics, tracking, and issue resolution.
• Identify and proactively resolve customer service issues, escalating as needed.
• Manage exception handling such as credit holds and order discrepancies.
• Maintain accuracy and organization in a fast-paced, high-volume environment.
• Work independently and collaboratively within a team setting.

Essential Skills

• Proficiency in customer service and order entry.
• Advanced Microsoft Excel proficiency for tracking orders, managing datasets, and supporting reporting.
• Experience in handling inbound and outbound communications and issue resolution in a corporate customer service environment.
• Attention to detail for order accuracy, invoicing, and compliance requirements.
• Strong organizational skills for managing multiple orders and priorities in a high-volume environment.
• Excellent written and verbal communication skills for regular interaction with customers and internal stakeholders.

Additional Skills & Qualifications

• Bachelor's degree or high school diploma with 2 years of robust customer service experience.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Self-motivated, results-oriented, and proactive.
• Experience with SAP or ERP systems is preferred.
• Background in chemistry, engineering, or a scientific field is advantageous.
• Experience in logistics or supply chain coordination is a plus.

Work Environment

This role operates in a hybrid work environment, requiring presence in the King of Prussia, PA office three days a week, with Wednesday being mandatory. The schedule is 8 am to 5 pm, and the position may extend beyond the initial maternity leave coverage. The role offers an opportunity to work with a globally recognized organization, gain exposure to cross-functional business units, and hands-on experience with ERP systems, logistics, and the order lifecycle.

Job Type & Location

This is a Contract position based out of King of Prussia, PA.

Pay and Benefits

The pay range for this position is $20.50 - $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in King of Prussia, PA.

Application Deadline

This position is anticipated to close on Jul 9, 2026.