Operations Manager, Benicia (Bilingual Spanish)

Job Description

Job Description

About Found Rental Co.

As a premier luxury event furnishing rental company, we partner with clients to transform their visions into unforgettable experiences. Our success is built on a foundation of strong values and a passionate team. We firmly believe in our mission of creating spaces that inspire and bring comfort.

Our team lives by five core values, and we are looking for someone who not only understands them, but actively works/lives by them.

• Collaboration: Succeed as a team
• Heart: Relentlessly care for others
• Authenticity: Bring our best self
• Integrity: Do the right thing
• Reliability: Be dependable

The Operations Manager is a high-impact, hands-on leader who bridges the gap between visionary logistics and people-focused management. This role is responsible for complete oversight and management of all operational departments within the Benicia location, including the Warehouse and Installation departments, ensuring that every order is executed safely, efficiently, and to Found's highest standards of quality and service.

This isn't just about moving furniture, it's about process architecture and team empowerment. You are the "steady hand" responsible for the daily pulse of our operation, overseeing the full lifecycle of every order, from pulling and staging to white-glove installation, while serving as the critical link between Sales, Logistics, and Inventory. Your mission is to maintain a high-functioning, immaculate warehouse environment where inventory is preserved, labor is optimized, and every team member has the tools and support to succeed.

The ideal candidate is highly detail-oriented, proactive, and able to manage multiple priorities at once. They are constantly assessing and improving systems, anticipating future needs, and leading with clarity, consistency, and heart.

The Operations Manager is expected to embody and lead through our core values, not just understand them. They need to demonstrate them daily in how they show up for their team, their peers, and their clients.

Collaboration: Succeed as a Team: You don’t just delegate; you jump in during a heavy load-in to help the crew finish on time. You ensure that when a project moves from the warehouse to the installation team, the "handoff" is so organized that the next person’s job is easier. You celebrate the small wins, like a perfectly organized furniture bay, just as much as the big ones.

Heart: Relentlessly Care for Others: You notice when a lead installer is having a stressful week and take five minutes to check in on them. You ensure there is cold water and adequate breaks during a heatwave. You lead with kindness, even when a mistake is made, focusing on support and growth rather than just correction.

Authenticity: Bring Your Best Self: You show up with a positive, purposeful energy that sets the tone for the entire warehouse. You are humble enough to admit when a process you implemented isn't working and are open to suggestions from the crew on how to fix it. You contribute honestly to leadership meetings, knowing your unique perspective adds value.

Integrity: Do the Right Thing: If a piece of furniture has a minor scratch that might go unnoticed by the client, you pull it anyway because it doesn't meet the Found standard. You hold yourself accountable for your team's mistakes and act with honesty in every inventory count and safety report, even when no one is looking.

Reliability: Be Dependable: You are the "steady hand" of the operation. Your team knows that if you say a schedule will be out by 4:00 PM, it will be there. You show up prepared for every shift, honoring your commitments to the Sales and Logistics teams so they can confidently promise excellence to our clients.

General Operations

• Provide complete oversight and management of all operational departments at the Benicia location, including Warehouse, Installation, Logistics, and Fab Lab
• Oversee daily warehouse operations scheduling and facility maintenance
• Supervise day-to-day tasks and ensure quality, accuracy, and efficiency across all operational functions
• Communicate and delegate daily priorities, projects, and expectations clearly to the operations team
• Uphold Found Rental Co.’s protocols, standards, and brand integrity, including cleanliness, organization, and professional presentation of inventory and crew
• Protect, maintain, and oversee the proper use of all warehouse equipment and tools
• Ensure all team members are working in safe, efficient, and fully compliant manner at all times

Inventory & Quality Control

• Supervise the picking, pulling, staging, and loading all rental equipment
• Oversee thorough quality control of all items before and after every event
• Organize, track, and monitor inventory as it moves to and from events, ensuring nothing is overlooked
• Implement and maintain material handling processes and best practices that protect and preserve the value of our inventory
• Communicate all inventory issues including missing, damaged, or items needing cleaning or repair, promptly to the Inventory Coordinator and leadership team
• Ensure that quality control is never compromised, treating every piece of inventory with the care and respect that reflects the Found standard

Sales & Logistics Partnership

• Partner closely with Sales and Logistics to ensure smooth, well-coordinated warehouse shifts and installations
• Ensure seamless, organized handoffs of orders across the full chain: Sales - Logistics - Warehouse - Installation - Client
• Maintain clear, professional, and proactive communication with Sales, Logistics, and crew via email and phone.
• Provide regular updates to the broader team regarding operational challenges, policy changes, inventory status, and team development.
• Build and maintain a “one-team” culture across departments, contributing to a foundation of trust that allows Sales to confidently promise excellence to every client.

People Management & Leadership

• Lead and support the warehouse and installation teams by leaning into individual strengths and providing support where there are gaps
• Set and manage clear standards for performance, conduct, accountability, and operations efficiency
• Monitor crew performance throughout shifts, including managing meal and rest breaks in compliance with California labor requirements
• Lead with kindness, empathy, and respect. Managing accountability in a way that ensures team members feel heard, supported, and motivated, especially during high-pressure periods
• Address employee issues promptly and professionally, escalating to the Director of Operations when appropriate
• Train and coach team members continuously to ensure proper knowledge of all warehouse and installation procedures
• Oversee all safety programs, training, and compliance requirements for warehouse and installation staff
• Foster an environment of mutual support and collaboration where the whole team is stronger together

Recruiting, Onboarding, & Development

• Oversee the full recruiting, hiring, onboarding, and training process for all warehouse and installation team members
• Invest in the long-term growth of others, always thinking about who comes after us and building a team that is set up for sustained success
• Develop future leaders within the team by identifying talent and providing coaching mentorship, and growth opportunities

Growth & Scalability

• Anticipate future operational needs and proactively develop solutions to support business growth and increasing job volume
• Continuously evaluate systems, staffing structures, and workflows to improve efficiency and scalability
• Bring strategic foresight to leadership discussions, helping to ensure that as Found grows, its operations remain rooted in its core values and commitment to quality

The ideal candidate is a hands-on, people-first leader with a deeper passion for process, organization, and continuous improvement. You are someone who:

• Strives to bring your best self to work every day, choosing to contribute honestly, openly, and with purpose.
• Is relentlessly caring, stepping in whenever teammates or clients need extra support.
• Holds themselves to the highest standards of Integrity, creating a foundation of trust within their department and across the organization.
• Is reliable and disciplined, honoring commitments and delivering excellence consistently every time.
• Thrives in a fast-paced, detail-oriented environment and can confidently manage multiple priorities without losing sight of quality.
• Sees leadership not as authority, but as service. Showing up for their team the same way they expect their team to show up for clients.

• 8+ years of progressive leadership experience in multi-location operations, logistics, or supply chain management, ideally within the events or specialty rental sector.
• Proven experience implementing and maximizing the use of Inventory Management Systems.
• Demonstrated ability to lead, influence, and unify geographically dispersed management teams.
• Strong financial acumen with experience managing multi-site budgets and leveraging operational data to drive strategic decisions.
• Bilingual in English and Spanish

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• Paid time off and company holidays
• 401K Retirement Plan
• Mental Health services

Found Rental Co. is an Equal Opportunity Employer (EOE). We are committed to a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. Found Rental Co. affords equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, citizenship, marital status, sexual orientation, gender identity or expression, genetic information, veteran status, or any other characteristic protected by law. We encourage applicants of all ages, genders, and backgrounds to apply.

Found Rental Co. is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at View phone number on ziprecruiter.com for assistance.

Our commitment to being an EOE aligns directly with our core values of Heart and Collaboration. We believe that diverse perspectives fuel inspiration and bring comfort, making our company stronger and better able to serve our clients.