Member Services Manager
Fox & Birdie Café at Falmouth Country Club
The Hub of the Member Experience Falmouth Country Club is looking for a Member Services Manager to oversee billing, accounts receivable, retention, and front‑desk operations. The right candidate is equal parts organized and personable. What You'll Own Manage all accounts receivable and membership dues billing. Audit billing records and ensure compliance with club policies. Generate financial reports for the General Manager bi‑weekly. Maintain membership roster and communicate changes to leadership. Handle category changes, resignations, leaves, and upgrades. Proactively manage member retention and renewal efforts. Work front desk hours supporting inquiries and check‑ins. Collaborate with Front Desk Manager on member engagement. What We're Looking For MUST‑HAVE AR, bookkeeping, or financial admin experience Strong customer service and professional presence Proficiency in club software and Google Workspace Excellent organizational skills and attention to detail Bachelor's degree required NICE‑TO‑HAVE Private club or hospitality industry experience MembersFirst/Jonas software familiarity CPA or bookkeeping certification Event or membership marketing experience #J-18808-Ljbffr
Vacancy posted 4 days ago
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