Director of Sales & Marketing | Hilton Phoenix Resort

Job Description

Job Description

Are you ready to make a lasting mark on a flagship resort?  Hilton Phoenix Resort at the Peak, a landmark full-service resort, is undergoing an exciting transformative repositioning following a $60M+ renovation, and we’re looking for a visionary Director of Sales & Marketing to shape its future.

This is not just a job—it’s a rare opportunity to lead a dynamic commercial team through a highly anticipated renovation and rebranding project that will redefine luxury in the region. If you’re a commercial leader who thrives on transformation, innovation, and building legacies, this is your opportunity to make a difference.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with: 

• Highly competitive salary
• Operational incentive plan eligibility
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members 

As the Director of Sales & Marketing, you’ll have the chance to:

Drive Results with a Blank Canvas: Put your stamp on a newly renovated property featuring a grandiose spa, full-service restaurant, and elevated guest experiences.
Lead and Inspire: Build and lead a high-performing sales team, fostering a culture of collaboration, innovation, and accountability.
Strategic Impact: Influence the resort’s positioning and growth trajectory with creative marketing strategies that reach untapped markets and capture new demand.
Career-Defining Role: Leverage your expertise to shape one of the most high-profile resort rebranding projects in Phoenix, with strong support from Hilton’s global resources and reputation.

ESSENTIAL JOB FUNCTIONS:

• Direct the solicitation efforts of the sales staff through effective oral and written communication while overseeing rate, date and space commitments for group room sales within the hotel.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Ensure training programs are conducted regularly and Crescent standards of performance are met. Give guidance and counsel staff toward improvement.
• Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast,
• Marketing Budget, Lead Management System, Booking Report, star reports and Sales Meeting minutes.
• Coordinate ongoing research of the travel industry to detect market trends and related information for development of new marketing strategies. Make reasonable recommendations to improve potential from various markets.
• Develop and conduct persuasive verbal sales presentations to prospective clients. Internally promote Crescent programs.
• Meet with and entertain clients some of which will require travel.
• Communicate both verbally and in writing to provide clear direction to the staff.
• Create a marketing strategy plan that best highlights the resort's features and targets the intended audience.
• Initiate preparation of computerized annual Sales & Marketing Plan and execute plans as outlined, critically examining and adjusting as deemed necessary by current market conditions.
• Perform other duties as assigned.

REQUIRED SKILLS/ABILITIES:

• A minimum of 3 years of experience as a Director of Sales & Marketing in a luxury full-service hotel or resort is required .
• Recent hotel sales experience in the Phoenix market is required.
• Luxury Hilton or Independent hotel experience is strongly preferred.
• Hotel rebranding, renovations, or grand opening experience is strongly preferred.
• Union experience is highly preferred.