Clinical Operations Manager

• Job Description Responsibilities

  The Clinical Operations Manager is responsible for overseeing quality primary mental health treatment services for their assigned program. Working in collaboration with the Operations Manager and other team members, this role is responsible for hiring, training, and scheduling clinical and direct care staff to support high-quality care for patients. As a central partner to both the clinical and operations teams, the Clinical Operations Manager helps create a safe, responsive, and healing environment, that allows staff to thrive and patients to feel supported every step of the way.

  Key Responsibilities:

  • Collaborate with the Operations Manager to ensure comprehensive coverage of clinical and operational functions.
  • Support recruitment and onboarding to maintain fully staffed care teams aligned with Newport's mission.
  • Develop and implement a clinical program schedule to meet payer requirements and ensure patient safety.
  • Manage staffing plans, time off requests, and performance evaluations for direct reports.
  • Provide ongoing coaching and training to clinical and direct care staff, enhancing their skills and confidence.
  • Lead monthly staff meetings and facilitate treatment team and clinical supervision sessions to deliver training, review protocols, and enhance daily operations.
  • Facilitate weekly clinical groups at assigned program.
  • Provide clinical support by carrying a caseload in the absence of the Primary Therapist.
  • Facilitate smooth client admissions and support families throughout the care process.
  • Lead CPI and de-escalation training, ensuring consistent competency development across teams.
  • Conduct clinical documentation audits, ensuring timely chart note completion, accurate recordkeeping.
  • Monitor client feedback and outcomes to drive continuous quality improvement.
  • Ensure compliance with regulatory and safety standards, fostering a culture of accountability.

  If you are passionate about advancing mental health services and eager to collaborate with a dedicated team, we encourage you to apply!

Education, Experience, License Requirements:

• Master's Degree in counseling, psychology, social work, or related field or enrollment in Doctorate program from an accredited or state approved graduate school required.
• Licensed or close to licensed, or ability to transfer license in Marriage Family Therapy, Counseling, Social Work, or Clinical Psychologist in the state in which services are provided required.
• Ability to lead clinical teams, facilitate groups, and fulfill operations duties.
• Minimum two (2) years of relevant clinical experience with adolescents, young adults, and families with mental health, substance abuse, and co-occurring disordered populations preferred.
• Minimum of two (2) years of experience in a supervisory or management role preferred.

Minimum one (1) year experience in a residential setting preferred.

Compensation for this role ranges from $100,000-$121,000 per year depending on education and experience.

Benefits include:

Medical/Dental/Vision

Company paid life insurance

Voluntary STD/LTD

Flexible Spending Accounts

401k

PTO/Sick