Testing Center Lab Assistant

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas. As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers. NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success. The Testing Center Lab Assistant is a part-time position that reports directly to the Director of Testing Services. This position is responsible for the administration of pencil/paper and online/web-based course exams for online and traditional classes. The incumbent will also assist with the scheduling and administration of a variety of testing programs, proctor services, and certification testing. The position requires at least 6 hours of work on Saturdays, with the option of working up to 19 hours per week. Essential Duties: Responsible for proctoring NWACC course exams, placement tests, and accommodated assessments, while also ensuring the workspace remains organized Continuously monitors testers and enforces testing security procedures while administering various types of pencil/paper and computer/web-based tests for prospective and currently enrolled students Obtains and maintains relevant certifications to support the administration of assessments associated with community proctoring services, including CLEP, Meazure Learning, PearsonVue, Kryterion, and PROV Must have the ability to work work Saturdays from 7:30am - 1:30pm Delivers prompt and high-quality customer service by responding to inquiries about Testing Services through phone, email, and in-person interactions Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others Works as a liaison between the Testing Center and faculty while assisting students in the center Assists with the reception desk as needed which includes checking in students, verifying identification, assisting students with making appointments, completing the proper paperwork for community proctoring services (Pearson, CLEP, etc) Additional duties may be assigned as necessary to support the goals and objectives of the department and college Rate of Pay: $15.00 hourly Completed applications received by 7/15/2026 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position Minimum Qualifications: Associate degree from an accredited institution of higher education At least 1 year of experience in a specialized or related field applicable to work performed Preferred Qualifications: At least 2 years of customer service experience At least one year of experience working at an academic testing center Knowledge, Skills, and Abilities: Must be a self-starter who takes accountability for performance while requiring minimal supervision Strong time management, multi-tasking, and organizational skills Knowledge of Student Information systems, word processing programs, spreadsheets, email and other computer programs Ability to build relationships with individuals and teams across the institution and campus Physical Demands/Work Environment: The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is: Frequently: • Manipulate items with fingers, including keyboarding • Sitting • Standing • Walking Constantly: • Hearing • Repetitive motion • Talking The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes. Environmental Conditions: The following work environment characteristics are representative of those encountered by employees while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. The work environment typically consists of a professional office setting with a moderate noise level, including sounds from conversations, office equipment, and occasional movement of staff. Lighting is standard for office spaces, and the temperature is controlled to remain within a comfortable range. Employees may occasionally need to visit other areas, such as storage rooms, conference spaces, or outdoor locations, where environmental conditions may vary. Infrequently, exposure to louder noise levels or physical activities, such as moving lightweight materials, might be required. NWACC is an Equal Opportunity Employer, please see our EEO policy. NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and the surrounding areas. As the largest community college in Arkansas, it offers a full range of associate degrees, certificates and workforce training that can lead to careers in business, computer science, art, communications, culinary, nursing, construction and more. NWACC faculty and staff are committed to the success of our students and helping them develop intellectually, personally and interpersonally. NWACC professors are exceptional scholars who mentor traditional and nontraditional students within a campus and online environment that values and encourages diverse perspectives and ideas. Northwest Arkansas is one of the most economically stable regions in the nation and serves as the base of operations for Walmart, Tyson Foods Inc., and J.B. Hunt Transport Services. Their close proximity to the college offers opportunities for internships, career training and post-graduation employment, as well as access to world-class art, culture and entertainment. Arkansas’ Ozark Mountains also offer wonderful outdoor experiences and hiking trails within a short drive of the college. With its strong economy, beautiful surroundings and high-end amenities, Northwest Arkansas is also often ranked by publications as one of the nation's best places to live. With its steady growth in population, it's on track to soon become one of the nation’s 100 largest metropolitan areas. Such growth has increased cultural diversity, as well as opportunities to support various cultural events, cuisine, businesses and services. NWACC is an equal opportunity, affirmative action institution, and welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity.