Clinical Pharmacy Technician - Clinical Pharmacists

Job Title

Key Responsibilities

1. Medication Adherence & Quality Measures

Monitor and track patient adherence to medications tied to NCQA measures (e.g., statins, diabetes, hypertension)

Conduct outreach to patients to improve adherence and close care gaps

Document and support quality metric performance initiatives

2. Prior Authorization Support

Assist with prior authorizations during coverage gaps or high-volume periods

Ensure timely submission and follow-up with payers

Reduce delays in medication access and therapy initiation

3. Patient Assistance & Access Programs

Enroll and support patients in internal medication assistance programs (MAP) and manufacturer programs

Collect, verify, and maintain required documentation

Help reduce financial barriers to medication access

4. Internal Prescription Capture

Promote use of internal pharmacy services

Coordinate prescription transfers, refills, and medication synchronization

Address patient barriers related to cost, access, and convenience

5. Support of Clinical Pharmacist Services

Perform operational tasks to allow pharmacists to focus on:

Hypertension management

Diabetes/A1C optimization

High-risk patient interventions

Support initiatives tied to triple-weighted quality measures

6. Data Tracking & Reporting

Track and document:

Medication adherence metrics

Prior authorization outcomes

Patient assistance enrollment

Prescription capture rates

Assist in reporting for quality programs and performance improvement.

Qualifications:

Education

High school diploma or equivalent required

Pharmacy Technician Certification (CPhT or equivalent) required

Experience

Minimum 2 years of pharmacy technician experience preferred

Experience in one or more of the following strongly preferred:

Ambulatory care or clinical pharmacy

Specialty pharmacy

Medication assistance programs

Prior authorization workflows

Skills & Competencies

Strong understanding of medication adherence and chronic disease management

Knowledge of insurance processes, including Medicare Advantage and commercial plans

Excellent communication and patient engagement skills

Ability to manage multiple workflows and prioritize tasks

Detail-oriented with strong documentation skills