Supervisor, Implementation Benefits Ops

In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The primary function of the Benefits Support Team Lead is to lead the overall day-to-day operations for their designated team. The Team Lead will provide feedback on staff performance, client issues, and actions to improve the department and maintain success. They will ensure all critical aspects of client needs are met and issues resolved appropriately. The role also involves leadership, coaching, training, and mentoring of team members. Primary Responsibilities Supervise the work of the assigned group on a daily basis, delegating work assignments as needed. Provide training and assist with the coaching and development of new and existing team members. Handle escalated issues from customers or internal teams in a collaborative "win-win" approach. Facilitate business or team update communications through regular meetings, 1:1s, or team huddles. Provide input and recommendations to managers regarding performance management, promotional opportunities, employment status changes, and performance issues. Develop and implement action plans to improve team or individual performance. Act as a technical resource to the Support Team as needed. Serve as a subject‑matter expert in key areas of the department. Help create and update processes and internal training documentation as necessary. Education and Experience 2+ years' experience in the Payroll/HR industry required. 2+ years' experience in a technical/problem‑solving client‑facing role required. Bachelor’s Degree required. Experience with ownership and accountability for group responsibilities. Previous benefits experience strongly preferred. Previous experience with payroll systems strongly preferred. Previous supervisory/mentoring experience preferred. Benefits We offer medical, dental, vision, life, disability, and a 401(k) match, as well as other perks that support employees, families, and finances. Pay Range and Equity The pay range for this position is $59,600–$85,100 per year, with base pay potentially varying based on job‑related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance, and includes a full range of benefits outlined here. This information is provided in accordance with relevant state and local pay transparency laws for the location in which this position will be performed. Applicants should apply via Equal Opportunity Employer Paylocity is an equal‑opportunity employer and is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote without regard to race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by law. We embrace and encourage the diversity of our employees, fostering inclusive practices and employee resource groups. We comply with federal and state disability laws and provide reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the application or interview process, please contact View email address on click.appcast.io. This email address is exclusively designated for such requests. Please do not send resumes to this email address. #J-18808-Ljbffr Paylocity