Technical Writer

Insight Global's client has over 40 years of experience designing and manufacturing sign solutions for the transportation and petroleum. Making top notch products for the nation's leading fuel retailers and transportation agencies to create premier sign solutions. They are seeking a talented Technical Writer to help support their team!

We are looking for a skilled Technical Writer to join our team and create high-quality documentation for our line of electronic signage products. This role requires someone who can translate technical information about our digital signage hardware and software into clear, accessible documents for installers, end-u , and service technicians.

You'll collaborate closely with engineers, product managers, and support staff to produce manuals, wiring diagrams, installation instructions, software guides, and maintenance documentation that help ensure a smooth user experience.

Key Responsibilities:
Develop, write, and maintain technical documentation including:
Installation manuals (mounting, wiring, and configuration)
User guides for digital signage control software and interfaces
Maintenance and troubleshooting guides
Product specifications and safety instructions
Collaborate with hardware engineers, software developers, and support teams to gather technical details.
Translate technical jargon into clear, understandable content for non-technical u .
Create visual aids (wiring diagrams, schematics, callouts, etc.) to enhance documentation.
Maintain document version control and update documentation in line with product updates or new releases.
Ensure all documentation complies with industry standards and safety regulations (UL, CE, FCC, etc.).
Assist in the creation of training materials and internal knowledge base articles.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- 5+ years of experience overall
- Background/experience in electrical (industrial electrical preferred but will also take more electronics) and mechanical and reading those drawings
- Background as an installer, technician, etc.
- 1-2+ within technical writing, open to someone new to this area with excellent writing skills
- Strong experience reading and reviewing schematics
- FrameMaker, Adobe InDesign, Illustrator, or a comparable tool
- 5 days a week onsite


Nice to Have Skills & Experience
- Software technical writing experience, can markdown readme files
- Integrated hardware/software (C/C++ Python)
- Understand a brightness table
- Bachelor's degree
- Understanding of safety standards relevant to electrical products.


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.