Mobile Service Technician

Mobile Service Technician

Responsible for performing maintenance on trucks from class 5 through class 8 vehicles and recreational vehicles per OEM and company guidelines at various locations away from the main shops.

• Diagnoses and repairs various truck systems using hand tools such as screwdrivers, pliers, wrenches, pressure gauges, and precision instruments, as well as power tools such as pneumatic wrenches, welding equipment, and jacks and hoists.
• Ensures that repairs are completed in a complete and accurate manner as per supervisor or work order instructions.
• Communicate with customers to understand their repair needs and advise of required repairs.
• Create and open work orders.
• Create and maintain weekly schedule of repair locations.
• Maintain proper parts inventory on road service repair vehicles.
• Schedule, maintain and report all maintenance for road service repair vehicles.
• Maintain correct time punches and work order processes.
• Maintains efficiency standards and attendance policy as required.
• Tags all parts as required and follows all warranty procedures set for the by each OEM
• Test drive trucks to diagnose malfunctions or to ensure that they are working properly.
• Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers, motor analyzers, chassis charts, and pressure gauges
• Keeps work area clean and free of debris.
• Keeps customer vehicle clean during repair process and after repairs are complete.

Skills

Preferred: Novice Time Management, Novice Problem-Solving, Novice Organization, Novice Basic Writing Skills, Novice Basic Math Skills, Novice Critical Thinking, Novice Attention to Detail

Behaviors

Preferred: Devoted to a task or purpose with loyalty or integrity, Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred: Inspired to perform well by the completion of tasks, Inspired to perform well when granted the ability to set your own schedule and goals

Education

Preferred: Technical/other training or better.

Experience

Required: 2-5 years Class 8 Repair Experience, 2-5 years Customer Service Experience, 2-5 years Mobile Service Experience

Licenses & Certifications

Required: Drivers License (non CDL), Preferred: CDL

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