IT Support Specialist

About Redwood Materials Redwood Materials is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition. Founded in 2017, we’re delivering low‑cost and large‑scale energy storage and producing battery materials in the U.S. for the first time, all from batteries we already have. Position Summary Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast‑growing and dynamic environment. The individual will provide support for end‑user devices, software, accounts, and workflows, working with and receiving ticket escalation from peers and utilizing the IT helpdesk ticketing system. This role involves support of employees and devices on-site at multiple facilities, mobile and remote, including national and international staff. Occasional personal vehicle use and possible national/international travel. Essential Duties and Responsibilities Enterprise endpoint support – laptop and desktop management, domain accounts, software support, printers Manufacturing support – SCADA devices, HMIs, process cameras, label printers, barcode scanners Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices Manufacturing Execution System (MES) process development & support Thorough troubleshooting, documentation, and resolution of support issues and processes Escalation of trouble tickets to other support teams Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology Lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations Configure and define IT services utilizing technologies such as Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system, mobile device and endpoint management, and more Skills, Knowledge, and Abilities 1+ years in an enterprise IT Support related role Supporting HMIs, label printers, scanners, and other process support equipment IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux Excellent customer service, attitude, and self‑motivation Desire to learn and grow along with the company The position is full‑time. Compensation will be commensurate with experience. #J-18808-Ljbffr