Barista - Billings, MT (1720 Shiloh Rd.)

Barista

Location: City Brew Coffee, 1720 Shiloh Road, Billings, MT 59106 Employment Status: Part-Time/Full Time Reports to: Store Manager

At City Brew Coffee, we believe in serving without compromise. Our baristas embody our culture by creating unforgettable experiences, delivering exceptional beverages, and building meaningful connections with every guest who walks through our doors or visits our drive thru. Our Baristas live by The Three Things that define a great City Brew experience:

• Great Customer Service
• Clean & Organized Stores
• Great Drinks & Products

What You'll Do As a City Brew Barista, you will:

• Greet and welcome guests with a positive, customer-first attitude
• Prepare and serve high-quality coffee, espresso drinks, teas, and food items promptly and with a sense of urgency to ensure an exceptional customer experience.
• Educate customers about our menu, answer questions, and help them find their perfect drink.
• Demonstrate SERVE (Smile, Engage, Respect, Visible, Eager) principles consistently.
• Keep the caf clean, organized, and fully stocked at all times.
• Handle cash transactions and follow company cash-handling procedures.
• Support our team by communicating openly and stepping in where needed.
• Keep a neat and tidy appearance by wearing the approved dress code and maintain good personal hygiene that reflects our welcoming, customer-focused culture.
• Stay calm and confident during high-volume hours while maintaining excellent service.
• Deliver on The Three Things every shift: great customer service, a clean/organized store, and great drinks & products.

The tasks listed here show the main responsibilities of the role but don't include everything. You may be asked to take on other related duties as needed.

What We're Looking For:

• A positive customer-focused attitude with a passion for coffee and people.
• Willingness to learn and grow, receptive feedback.
• Ability to multitask in a fast-pace environment.
• Strong communication skills and team orientated mindset.
• Reliable, punctual, and ready to deliver exceptional service.

Requirements:

• Ability to stand for extended periods of time
• Comfortable with repetitive tasks
• Endurance to work full shifts and lift/carry supplies and equipment as needed.
• Prior to customer service or food/beverage experience is a plus but not required.

Why Join City Brew?

• A welcoming team and culture built on honesty, positivity, and improvement
• Your contributions are recognized and celebrated through our Rewards & Recognition Program, designed to spotlight the amazing work you do.
• You'll have the chance to make a real impact, grow your career, and shape the future of a brand built on quality, community, and connection.
• Free/discounted drinks and chance to share your love for coffee with others

Apply today to join the Brew Crew and help us live out The Three Things everyday! City Brew Coffee is an Equal Opportunity Employer