Installation Manager

Installation ManagerWe are looking for Installation Managers who have experience in the A/V, Digital Signage, and construction industries who can manage digital solution installations for our clients. The Installation Manager is the primary interface for account-based clients and are accountable for leading the team through the Installation Planning and Execution phases, creating a predictable experience for both employees and clients alike. This position will oversee several projects with similar scopes of work for multiple accounts. You will work closely with Program Manager of your assigned business vertical and client account managers to forecast and plan installations for each client account assigned.Key Responsibilities:Responsible for planning, facilitating, and administering the installation project.Coordinate internal resources and installation sub-contractors to ensure that all elements of the overall solution are properly and effectively deployed.Manage and eliminate problems so that projects are consistently delivered on-time and meet client expectations.Identify, assess and communicate with all stakeholdersManage the triple constraints on any given project: Schedule, Cost and QualityManage overall project timelines and milestones by working with cross functional team leads, while considering budget, schedule and quality of the projectAssume full ownership for the project and escalate to senior management as needed to ensure company and client goals are metManage/initiate all project billing per the SOWParticipate in weekly project reviews with internal teams and clients as requiredEnsure client and internal milestones are met and appropriate approvals are obtained and documentedAdministrative Activities:Collect and maintain all required project artifactsWork with Account Managers to create change orders as requiredManage/initiate all project billing per the SOWProvide timely and professional client service to ensure client’s expectations and needs are metEnsure client and internal milestones are met and appropriate approvals are obtained and documentedReview Budget vs. Actuals on all projects weekly to ensure we are within scopeProvide Weekly update to management on install success/fail metricsEducation and Experience:5+ years project related experienceKnowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferredBachelor’s Degree preferredAVIXA CTS and/or Digital Signage Federation certification desiredExperienced user of software CRM tools. Proficient with Microsoft Office applications.Strong technical aptitude and ability to translate technical concepts for non-technical buyersKey Competencies/Behaviors:Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirementsSelf-motivated, achievement-oriented with superior planning and time management skillsExcellent written communication and presentation skillsTeam oriented; Ability to collaborate cross functionally and to influence without direct authorityPositive attitude; willingness and initiative to learnMust be comfortable working in a deadline-oriented, fast paced business environment with shifting prioritiesOur Core Values The ideal candidate represents these six core values:Passionate: We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and have fun along the way!Respectful: We value diversity, merit and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.Do the Right Thing: We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.Helps First: We are stronger when we work together. We help first—whether it’s with our clients or our internal teams.Nimble Minded: When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.Expects Excellence: We will measure performance and are accountable for results. We are committed to getting it right.Benefits:Company paid individual portion of Medical, Dental, Life, Long and Short-Term Disability insurances; access to participate in company Vision insurance and other voluntary benefit programs; eligibility for a high-deductible health plan (HDHP) with HSA option, including HSA company contribution, FSA, DCFSA; 401(k) program, including company paid match of up to 3% of annual salary; paid time off and holiday pay. May be subject to change based on open enrollment periods or at the Company’s discretion.Thank you for your interest in Creative Realities! We look forward to hearing from you.