Financial Center Representative

Overview Fidelity Bank/NOLA Lending Group is seeking a Financial Center Representative in Baton Rouge, LA. The role is responsible for performing as both a Banker and Teller, delivering exceptional client service, ensuring operational and audit excellence, and making appropriate referrals. This position is non-exempt under the Fair Labor Standards Act and is eligible for overtime pay. Position Summary The Financial Center Representative is responsible for performing as both a Banker and Teller in providing exceptional client service, operational and audit excellence, while making appropriate referrals. Essential Duties And Responsibilities Perform teller transactions Balance, locate and reconcile discrepancies in cash drawer, including end-of-day balancing procedures and reporting discrepancies to the supervisor Balance, locate, and reconcile vault and ATM transactions as well as incoming and outgoing money shipments Open new accounts and handle client maintenance requests Contribute to the financial center’s success by achieving assigned referral goals Engage in consultative conversations with clients to build relationships, cross-sell, and promote Fidelity’s products and services Report to a supervisor for approvals when assistance is needed with transactions Provide customer assistance related to banking needs both in-person and over the phone Assist supervisor with maintaining accurate reports Report discrepancies to the supervisor as necessary Assist in maintaining branch appearance standards Assist with mentoring associates Adhere to all bank policies and procedures Consistently exemplify Core Values of Integrity, Community, Dependability, Excellence, Longevity, and Accountability Comply with regulatory rules and regulations evidenced through training and ability Perform other duties and/or special projects as appointed by management Physical Requirements: primarily sitting with some standing, walking, lifting and bending Required Qualifications, Competencies, And Skills GED or High school diploma 1 year cash handling experience in a financial institution or retail environment Ability to travel across company footprint as needed Proficient in Microsoft Office Suite to include Word, Outlook, Teams Developed cognitive skills to include Problem Solving, Judgement, Decision-Making, Organization & Planning Developed intrapersonal skills to include Ambition, Follow-Through, Optimism, Tenacity Developed interpersonal skills to include Communication: Listening, Speaking, and Writing, Resilience & Balance, Collaboration, Client Focus Developed technology skills to include Technical Acumen, Knowledge Management Developed leadership skills to include Developing Followers, Achieving Results Developed sales skills to include Questioning, Knowledge, Sales Drive, Prospecting, Presence Preferred Qualifications, Competencies, And Skills 6 months of retail banking experience High-volume cash handling experience Proficient in Microsoft Office Suite to include Excel, PowerPoint Benefits Competitive pay based on the position, qualifications, relevant experience, and skillset Paid Time Off Up to 14 paid holidays annually Comprehensive Medical, Dental, and Vision Insurance Employer Funded Health Savings Account Paid Parental Leave 401(k) with matching contributions Wellness Program to reduce health insurance premiums Free or discounted banking and mortgage services Basic Life Insurance and AD&D Tuition Reimbursement Plan Associate Referral Program Associate Volunteer Program Employee Assistance Fund Employee Assistance Program Opportunities for training and career development Gym Discounts, Verizon Wireless Discounts, Tickets At Work Discounts Equal Employment Opportunity Fidelity Bank is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable laws. Fidelity promotes a drug free workplace. Additional Information For accommodation requests during the application process, please email View email address on click.appcast.io or call View phone number on click.appcast.io. This position is located in Baton Rouge, LA, 70808. Location Baton Rouge, LA #J-18808-Ljbffr Usługi Poligraficzno-Wydawnicze ADET Sp. z o.o.