Customer Service Representative

Job Opportunity

The District Office of Los Angeles is your local team for innovative Baldor-Reliance and ABB motor solutions. We are known for building long-term business relationships based on trust and local expertise. Our dedication to addressing customer challenges quickly and efficiently with tailored plans has established our reputation. We prioritize customer satisfaction in all aspects of our business.

Job Summary

The Customer Service Representative will interact with customers by addressing inquiries and ensuring customer satisfaction

Responsibilities

• Answer phone calls and emails
• Provide product information
• Process orders
• Provide tracking information
• Assist with returns and exchanges
• Ensure customers receive the right products on time
• Research and resolve issues such as billing questions, account inquiries or disputes
• Work closely with outside sales team and technical support to deliver the best solutions for our customers
• Performs other related duties as assigned

Qualifications

• Strong communication skills
• Attention to detail
• A problem-solving mindset
• A team-first attitude
• Proficiency in Microsoft Office, or similar tools
• SAP experience
• Minimum two (2) years of sales or customer service experience
• Minimum two (2) years college education in a related field preferred
• Experience in the manufacturing or technology industry is a plus

Benefits

• Competitive Salary
• Sponsored health & dental insurance (100% company-paid)
• Sponsored life & disability insurance
• 401(k) with 3% company contribution (no match required)
• Paid Vacation
• Career growth opportunities