Claims Technician, Springfield IL

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Job Summary

BASIC FUNCTION
Under supervision, this position is responsible for processing complex claims requiring further investigation, including coordination of benefits and resolving pended claims. The Claim Technician is responsible for reviewing, processing, and adjudicating healthcare claims accurately and efficiently in accordance with company policies, payer guidelines, and regulatory requirements. This role investigates claim discrepancies, researches denials, verifies member and provider information, and ensures timely claim resolution. The Claims Technician also collaborates with internal departments, providers, and members to resolve claim issues while maintaining high standards of accuracy, productivity, compliance, and customer service. The ideal candidate demonstrates strong analytical skills, attention to detail, and knowledge of healthcare claims processing, medical terminology, and applicable regulations, including HIPAA.

NOTE: there is a mandatory onsite training (13 weeks) with strict attendance requirements occurring Monday-Friday (8am to 4:30pm). Upon successful completion of this training, work from home provisions will be established. The hourly rate for this role has been approved between $17.75 to $18.25. Relocation is not offered; sponsorship is not available.

JOB REQUIREMENTS

• High School degree or GED.
• Strong data entry and/or typing experience.
• Experience processing medical claims.
• PC experience including Windows and Microsoft Office.
• Strong attention to detail, problem-solving, and organizational skills.
• Clear and concise verbal and written communication skills.

PREFERRED JOB REQUIREMENTS

• Must have trained on the Blue Chip claims processing system OR have the ability to fully complete the Blue Chip Training class.
• Knowledge of medical terminology and CPT, HCPCS, and ICD9 coding.
• Knowledge of coordination of benefits principles and terminology.
• Experience with multi-tasking and prioritizing.
• Familiarity with claims adjudication systems and healthcare payer processes.
• Experience working BlueCard Medical Records and BlueCard Adjustment requests and responses.

~ KEY FUNCTIONS ~

• Process complex claims in various queues. Conduct research and investigation into missing information, make phone calls to providers (as necessary), access resource materials and support files in order to process and adjudicate claims timely and accurately.
• Resolve complex pended claims, duplicate claims and adjustments.
• Process claims, involving communications with participating plans and/or Service Units. Resolve various issues.
• Research and identify other insurance, Medicare, Medicaid and update patient file as needed.
• Coordinate benefits; request explanation of benefits as needed.
• Maintain a working understanding of medical terminology and CPT, HCPCS, and ICD9 coding.
• Maintain knowledge related to specific contracts.
• Read appropriate files in IMAGE and apply information to claims as needed using the Financial Suspense System (FSS).
• Learn and maintain knowledge of DOL ERISA and prompt pay legislation.
• Periodic overtime may be required at the sole discretion of the employer based on business needs.

NOTE: there is a mandatory onsite training (13 weeks) with strict attendance requirements occurring Monday-Friday (8am to 4:30pm). Upon successful completion of this training, work from home provisions will be established. The hourly rate for this role has been approved between $17.75 to $18.25. Relocation is not offered; sponsorship is not available.

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Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$17.75 - $26.17

Exact compensation may vary based on skills, experience, and location.