Human Services Network Analyst

Salary : $117,546.60 - $142,905.11 Annually
Location : Santa Rosa, CA
Job Type: Full-Time
Job Number: 26/02-0172-OC
Department: Human Services Department (HSD)
Opening Date: 02/10/2026
Closing Date: Continuous
Bargaining Unit: 05


Position Information
The County of Sonoma Human Services Department is seeking a qualified IT professional to join their team as a Human Services Network Analyst!

Starting salary up to $68.26/hour ($142,466/year) and a competitive total compensation package!*

The Human Services Network Analyst performs complex technical duties within the IT unit of the Human Services Department and is responsible for the administration and management of any combination of the following systems, including Microsoft Office365 and Azure, Palo Alto Network technologies (FW, SD-WAN, Prisma, SASE, ZTNA), enterprise email (Exchange Online, ProofPoint Enterprise), virtual desktop environments (Azure Virtual Desktop), identity management (Active Directory, Entra ID), and the Cisco network (routing, switching, Wi-Fi). This is a high-level network and systems engineering position responsible for managing and maintaining multiple advanced technologies throughout the Human Services Department.


The ideal candidate will be a self-starter with the ability to work with both technical and non-technical staff, will possess strong written and verbal communications skills, will be able to work in a fast paced environment with competing priorities, and will have direct experience administering and managing many of the following:

• Palo Alto Networks technologies (Firewall, SD-WAN, Prisma, GlobalProtect)
• Microsoft 365 Administration (Entra ID, Intune, Exchange Online, Teams, SharePoint)
• Azure Architecture, Provisioning, and Management (Azure Virtual Machines, Azure Virtual Desktop, Azure Networking)
• Windows Server technologies (Active Directory, Group Policy, IIS, MS SQL, SMB, Printing, PowerShell)
• Dell Enterprise Servers and Storage Area Network Appliances
• Network Security Design (LPA, SASE, ZTNA, ALZ)
• Vulnerability Scanning and Remediation Systems (such as Microsoft Defender, NMAP, Tenable)
• Data Sensitivity Tagging and Data Loss Protection (Azure, Microsoft Purview)
• Packet Capturing and Analysis (such as Splunk, Wireshark, Fiddler)
• Network Monitoring Systems (such as SolarWinds, NAble, LogicMonitor)
• 3rd Party SecOps and MDR Services (such as Adlumen, Arctic Wolf, CrowdStrike, Red Canary)
• A.I. assistants (Microsoft Copilot, ChatGPT, Gemini, Claude)
• Enterprise Backup
• Email Security Services and Technologies (SPIF, DMARC, SPF, and Email Encryption)
• Third Party Email Security Services (such as Mimecast, Barracuda, Proofpoint, Ironscales)

About the Human Services Department (HSD)

As the largest agency in Sonoma County government, the Human Services Department's mission is to build upon strengths, as we bridge clients to opportunities through responsive safety-net services. We work to protect vulnerable children and adults, to help people rise above poverty and thrive in our community, and to promote maximum independence and well-being for individuals and families. HSD is responsible for child and adult protective services, veteran services, and administration of state and federal programs, including CalFRESH, CalWORKs, Medi-Cal, and In-Home Supportive Services. The department is dedicated to providing responsive, client-focused services so that all in our community can live freely chosen lives up to their full potential throughout their lifespan. The core values that drive our work are dignity, humility, integrity, responsiveness, partnership, and belonging.
HSD fosters a positive work environment, where our commitment to providing opportunities for advancement is strengthened by a robust staff development program. We believe in the merits of work/life balance and enjoy the satisfaction of knowing that our work contributes to the betterment of our community.

The Department works collaboratively at the federal, state, and local levels to find creative solutions to support the well-being of individuals, families, and the community. To meet that goal, the department has fostered strong relationships with other public and private sector partners, including other government agencies, community-based organizations, and business leaders. For more information regarding HSD's services please visit


What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing your contributions work to better our shared community. You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Additional Benefits - Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the and our .

This recruitment is currently being conducted to fill a full-time Human Services Network Analyst position in the IT unit of the Human Services Department. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified candidates who wish to be considered for future positions should consider applying to this recruitment.
Application submissions require the Supplemental Questionnaire to be completed.

Minimum Qualifications
Any combination of training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include:
Experience: Three years of experience in designing, installing, and maintaining complex multi-site LANs and WANs;


AND
Education: The equivalent to graduation from a two-year college with major coursework in a related field.
License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position.

Knowledge, Skills, and Abilities
Considerable knowledge of: network and IT architectures; available bandwidth concepts and resources; network management systems concepts and methods; advanced network technologies; IT security methods and policies; agency-level business and mission requirements; and project management methods and principles.

Working knowledge of: customer service protocol; operating environments sufficient to install, configure, and maintain operating systems components.
Ability to: develop contingency plans to ensure continuous availability and accessibility of network resources in the event of emergencies; design network architectures; conduct cost-benefit analyses and total cost of ownership and capacity studies; establish security practices; develop contingency and recovery plans; manage and maintain network protocols; provide Intranet or Internet gateways; and coordinate other actions to ensure the implementation of networks that support mission requirements; evaluate and define infrastructure requirements; select hardware and software components; assemble installation teams; coordinate network implementation planning; and oversee testing and implementation; lead the implementation of major projects.

Selection Procedure & Some Helpful Tips When Applying

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

Application submissions require the Supplemental Questionnaire be completed.

Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient.

The selection procedure will consist of the following examination:
An Application and Supplemental Questionnaire Appraisal Examination (weight 100%).Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews.

Additional Information A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the to determine the requirements for this position.

How to Apply
Applications are accepted online at Paper applications may be submitted by person, fax View phone number on click.appcast.io), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be received by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: EP
HR Tech: VH
Important Note: Benefits described herein do not apply to Extra Help positions.

County of Sonoma Benefits: General*

These are some of the excellent benefits the County offers:

Paid Time Off: Competitive vacation accrual and sick leave accruals; additional management leave annually; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment.

Health Plan: Choose from nine health plans (three HMOs, three deductible HMOs, and three HSA-qualifying plans) with a generous County contribution to the premium (the contribution amount varies by bargaining unit). For more information, please see the appropriate MOU.

Retirement: Fully integrated with Social Security. For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit


IRS 457 Plan: Pre-tax employee contribution up to the IRS annual maximum.

Retiree Medical: County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits.

Student Loan Debt Relief: County employees may be eligible for through the U.S. Department of Education.

Plus, excellent dental, vision, disability, life insurance, professional development, and more.

For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at View phone number on click.appcast.io. Additional details about benefit and compensation packages can be found in the MOUs located at For specific information about health and welfare benefits, including plan options, coverage, and premium amounts, go to or contact the Human Resources' Risk Management-Benefits Office at or View phone number on click.appcast.io.

*Important Notes: Benefits described herein do not represent a contract and may be changed without notice.
01


How did you first learn about this opportunity?

• Careers in Government
• College or University
• County of Sonoma Human Resources Office
• DiversityJobs
• Employee of Sonoma County
• Facebook
• Glassdoor
• GovernmentJobs.com
• Handshake
• Indeed
• Instagram
• Job Fair
• Latino Service Providers
• LinkedIn
• Los Cien
• Press Democrat
• Santa Rosa Plaza Mall
• sonoma-county.org/
• Start Here!
• X (Twitter)
• Veterans Services Office
• Women's Organization or Group
• Other Internet Site
• Other Publication

02


Please indicate if you would also be interested in future part-time or extra-help (temporary, intermittent, or seasonal employment) positions should they become available. Check all that apply.

• I would also like to be considered for future part-time positions
• I would also like to be considered for future extra-help positions
• I am only interested in full-time positions

03


Do you possess, or have the ability to obtain, a valid State of California Class C driver's license by date of hire, as required to perform the essential duties of the position?

• Yes
• No

04


For this question and all subsequent questions provide sufficient information to allow for a thorough evaluation of your qualifications. Responses to supplemental questions may be scored using position-specific criteria and may be reviewed by hiring managers.
Please describe your qualifying experience, education, and training for this position, including the equivalent to graduation from a two-year college with major coursework in a related field and three years of experience in designing, installing, and maintaining complex multi-site LANs and WANs.

• List the names of the relevant courses/trainings you completed and the certifications you possess
• For each position you list, include job title(s), employers name(s), employment dates (mo/yr - mo/yr), your role/level of responsibility, and the type(s) of project(s) you worked on

05


Please describe your experience working with any of the following: Office365 and Azure, Palo Alto Networks technologies, Active Directory, enterprise mail systems, data backup and disaster recovery, virtualization, Cisco routers and switches, network security systems, storage area networking, and VOIP and unified communications. Be sure to include the following for each technology you list:

• The make, model, version and certifications, as applicable
• Your proficiency level (beginner, intermediate, advanced)
• A brief example of your experience to demonstrate your level of proficiency
• The name of your employer and dates when you gained this experience

06


Please describe which enterprise networking technology area(s) you have the highest level of knowledge and mastery with, and provide an example of a recent related project (upgrade, implementation, etc.) you managed. Include the number of years you have experience with each technology you list, the name of your employer, and dates when you gained this experience.
Required Question