PTO Specialist

Location: United States-Remote

Department: Payroll

Position Type: Full Time-Non-Exempt

Engage PEO, recognized on the ‘INC. 5000 Honor Roll for the Fastest Growing Private Companies’ is seeking future Engagers who are ready to build a rewarding future. The PTO Specialist will support clients with PTO plan set up, maintenance, and system training. This includes collaboratively with all departments to ensure prompt resolution to client needs and service inquiries with PTO policy plans set up, adjustments, state-mandated plans, audits. This position plays a critical role in establishing new client relationships and client retention, thus requiring the ability to manage multiple priorities, communicate effectively with a client-centric focus, develop practical solutions, and closely monitor open projects to closure

Primary Responsibilities

• Administer and maintain client PTO plans, including review of plans, new plan set up, adjustments, client training, and working directly with clients as needed
• Liaison to help clients work with timekeeping system to ensure accuracy by putting tickets to the timekeeping system and communicating discrepancies
• Establishes and maintains positive client working relationships; successfully contributes to high client retention rates
• Provides client support and training
• Audit and reconcile plans and accruals as needed
• Analyzes clients’ needs and provides appropriate system recommendations
• Provides professional progress reports to team members within all departments as necessary
• Represents the Engage team effectively; builds trust, credibility, and promotes transparency
• Establishes clear, realistic expectations with clients and team members, and ensures timely follow-up or updates as needed

Other Duties and Responsibilities:

• Provides outstanding Client Service to Engage Clients
• Performs other duties as required

Minimum Qualifications:

• Bachelor's degree in Business Administration or a related field is a plus
• Professional Employer Organization (PEO) experience preferred
• Proficient with MS Office and Intermedial Microsoft EXCEL skills
• Knowledge and experience using Prism HR software
• Maintains confidentiality of all Client and employee information
• Bilingual (English and Spanish) a plus

COMPENSATION:

The starting base pay for this position is listed below. However, you should know that the pay rate may vary based on regional location, the candidate’s skill, and relevant experience. In addition, some positions may include a form of bonus or other incentive compensation, which would not be included in this hourly range.

Hourly Rate Range: $24.00-$29.00

BENEFITS: We offer a comprehensive Benefits Package to our full-time salaried, hourly, or commissioned workers.

• 3 Weeks Paid Time-Off per Year (Increasing with seniority)
• Parental Leave
• Paid Holidays
• Your choice of Medical Insurance Plan or HSA with a generous employer contribution
• Life Insurance with an employer-paid base
• Dental and Vision
• Long-Term Disability Insurance with an employer-paid base
• Short-Term Disability Insurance
• Pre-tax Savings on most employee insurance premiums
• Medical Expense Flexible Spending Account
• Dependent Care Flexible Spending Account
• Commuter and Parking Pre-tax Benefits
• Discount Tickets on Theme Parks and Attractions

We believe our success is primarily due to our diverse, talented employees who help to cultivate an inclusive learning culture. We encourage open, regular communication and development that fosters our strong team culture. We are committed to providing inclusive equal employment opportunities to all employees, applicants for employment, and other covered individuals without regard to race, color, religion, age, sex, disability, national origin, citizenship, genetics, military status, sexual orientation, gender identity or expression, family status, or any other characteristic protected by federal, state, or local laws. Furthermore, we are committed to complying with all federal, state, and local anti-discrimination, anti-harassment, and anti-retaliation laws.

** Engage PEO is an Equal Opportunity Employer **