Senior Account Manager, Client Services

SALARY: $80,000 - $90,000

Placement within the range for this position is based on a number of factors, including but not limited to, years of experience, relevant qualifications, skills, local market and budgetary considerations.

LOCATION: New York (Hybrid)

Who are we?

Influencer is a global creator marketing agency on a mission to shape the future of marketing by humanizing brands. By placing creators at the center, the agency delivers creator-first solutions across creative, media, and commerce that connect brands with audiences through insight-driven creator campaigns built to stop the scroll and drive measurable impact.

Founded in 2015 by YouTuber-turned-entrepreneur Caspar Lee and entrepreneur Ben Jeffries, Influencer is the world's largest independent creator marketing agency - powered by a unique ecosystem of proprietary technology, platform partnerships, and longstanding talent relationships.

As an Official Global Marketing Partner of TikTok, YouTube, Pinterest, Snap, Meta, and Twitch, Influencer delivers bespoke, enterprise-level solutions powered by Waves, its AI-driven operating system. From concept to conversion, the agency blends human instinct with platform intelligence to drive measurable outcomes across the full funnel - from brand perception to performance and sales.

With 200+ team members speaking 30 languages across North America, Europe, and the Middle East, Influencer has delivered 6,000+ campaigns for leading brands including Spotify, SharkNinja, Google, Nike, Disney, and Coca-Cola.

Job title

Senior Account Manager, Client Services

Reporting of the role

Account Director, Client Services

Overview of the job

As a Senior Account Manager, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service.

3 best things about the job

• Be part of one of the fastest-growing Global influencer marketing agencies
• The chance to work on key clients with a vast array of campaign elements including different platforms, creator types, paid strategy, affiliate marketing, measurement, and strategy.
• Joining the business at a time of growth and expansion in the NA (North America) region

Measures of success - in the first few months, you will have:

• Met the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure of the pod.
• Familiarized yourself with key processes: Particular reference to our internal campaign trackers, sourcing, and creator selection processes.
• Learned our key systems: Reference to Slack, Google Workspace, IQ Data, and Waves.
• Established creator comms understanding: Jumped into any contract negotiations, concept and content review, and onboarded them to Waves.
• Creator management: Draft contracts using our internal processes and platforms, work on creator briefs, deliver creator lists including outsource reach out negotiations and management of creators, share creator guidelines across campaigns.
• Initiated minimal client interaction: Answer client questions when on-ground and support client comms on calls and via email with help from the manager.

Roles & responsibilities:

• Oversee campaign execution for specific influencer marketing campaigns
• Sit within a team of client service individuals who support each other on campaign execution
• Take on client facing ownership and responsibilities alongside the Account Director and Senior Account Director to help drive consistent client communication and success in post sale
• Join, lead, and support on key client meetings
• Managing & working collaboratively to support new business and upsell opportunities with the client
• Support in achieving and exceeding monthly client and business KPI targets
• Lead influencer contract negotiations and management
• Support the Account Director in budget management, forecasting and tracking project cash flow, campaign spending, and cost of serviceLead development of Post Campaign Analysis reports & present to the client in partnership with Insights & Measurement Team
• Continuously focus on best in class client service and output of work for our partner

What you will need:

• 5+ years working in an agency or brand within client services, influencer marketing and/or talent marketing
• Experience in account management, creator management, measurement, paid media and working within a revenue organization
• Experience working with CPG brands
• Experience identifying and sourcing creator talent
• Experience negotiating contracts with creators, agents, managers and/or attorneys
• Experience scoping and planning content calendar based on creator rates and client KPIs
• Experience in creator and/or creator agency outreach
• Experience executing campaigns across many of the social platforms including TikTok, Meta, YouTube, Pinterest and Snap
• Experience working on multiple campaign responsibilities and projects simultaneously
• Experience in delivering post-campaign analysis presentation and reports
• Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
• Experience in revenue recognition systems and processes
• You are commercially aware, detail-oriented, organized, confident, polished, dynamic and communicate exceptionally well
• Very comfortable with spreadsheets, numbers and data analysis
• You are extremely comfortable leading client calls, presentations and conversations
• You are nimble, forward thinking, strategic and comfortable with ambiguity
• You are positive, collaborative and exude leadership qualities
• Experience and knowledge of CRM tools such as Hubspot and Salesforce is a plus
• Experience with designing decks is a plus

A few of our core benefits:

• Medical Benefits through Insperity
• Wellbeing support including EAP & Mental Health cover
• 401K with match opportunity
• 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)

For more information on our benefits, perks and what makes us unique, please visit our website here

At Influencer, we're committed to cultivating an environment that promotes diversity, equity and inclusion. We promote DEI in our workplace and are a global community who believe our unique qualities should be celebrated. We want everyone at Influencer to bring their authentic selves to work everyday, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We are committed to embedding Diversity, Equity & Inclusion into everything we do at Influencer, making it part of our culture. All we ask is that you have a passion for Influencer Marketing and a desire to be a part of one of the fastest growing companies within this exciting industry.

Department Client Services Locations New York Remote status Hybrid