Customs Brokerage Specialist

Responsibilities To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo Provide impeccable customer service Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs Anticipate, identify, and resolve problems which could delay the timely release or movement of freight Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements Resolve banking and letter of credit problems Advise customers on payment terms Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review Resolve billing issues, coordinate post entry activity on customer's behalf Complete accurate data input or corrections into computer files Perform route cause analysis as directed by the Account Administrator Coordinate post-entry activities on the customer's behalf Manage the entry verification process Access clients systems (external systems) as necessary Correspond with business partners in various mediums to include written, phone or e-mail Produce operational trend reports Keep business partners apprised of the exception process Pre alerts - receive and respond as needed per customer SOP Maintain general knowledge of FedEx products and services Interact with customers, internal staff/departments and management of all levels Support Account Administrators with account management activities (exception logs, special spreadsheets) Perform entry reconciliation as needed Develop and maintain a strong relationship with customer's front-line personnel Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure Facilitate entry processing, as well as pre arrival and post arrival exception resolution. Performs other duties as assigned Qualifications HS Diploma or GED required 12 months of brokerage or transportation experience and/or customer service experience required MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required Excellent communication skills, verbal and written Organizational Skills Inter-personal skills Problem solving Skills Handle high volume of work Handle time sensitive work Ability to work independently with minimum supervision Detail oriented Knowledge in HTS classification & familiar with harmonized tariff system Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise Paid Training Provided Preferred Qualifications Shift: Monday-Friday 8:00am-5:00pm PST (Hybrid) Location: 2820 B St N.W. Ste 101 Auburn, WA 98001 Additional Details Must live 50 miles radius near a FedEx location. Pay: $25.37-$35.51 Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement. Equal Opportunity Employer FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability. Criminal History FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00). FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840. #J-18808-Ljbffr