Manager, Digital Merchandising Analytics & Insights

Company Summary

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we're just getting started!

About the Role

Zoro is seeking a Manager of Analytics & Insights to support how we measure, evaluate, and optimize the digital merchandising experience. This role will focus on analyzing performance across the customer funnel-from traffic and conversion to basket size-and translating data into actionable insights that improve the customer experience and drive business outcomes.

You'll play a key role in enabling a data-driven, test-and-learn culture by identifying trends, surfacing opportunities, and supporting decision-making. You'll partner closely with teams across Merchandising, Marketing, Product, and Analytics to ensure insights are clear, actionable, and aligned to business priorities.

What You'll Do

• Analyze performance across Digital Merchandising, including traffic, conversion, AOV, and key business metrics
• Contribute to KPI development, reporting frameworks, and measurement approaches
• Monitor performance and proactively detect anomalies, investigating root causes and summarizing findings
• Identify and support sizing of opportunities to improve the customer experience and drive business impact
• Support regular performance reviews by synthesizing trends, tracking results against goals, and contributing to reporting materials
• Prepare inputs and analysis for executive reporting, helping to translate data into clear insights and recommendations
• Conduct customer insight and journey analysis, including:
• Friction mapping to highlight areas of customer difficulty
• Funnel analysis to identify drop-off points and performance trends
• Experience gap identification across the shopping journey
• Segment behavior analysis to uncover differences in how customers shop
• Repeat purchase behavior and retention trend analysis
• Partner with Merchandising to support test design and measurement, including analyzing results and delivering clear readouts
• Translate data into structured insights and actionable recommendations to support decision-making
• Collaborate with Merchandising, Marketing, Product, and Analytics teams to ensure alignment on data, reporting, and insights

Who You Are

• Strong analytical thinker who can connect data to business questions
• Clear communicator who can present insights in a structured and understandable way
• Collaborative and comfortable working with cross-functional partners
• Curious and proactive, with a focus on identifying opportunities through data
• Able to operate in a fast-paced environment with evolving priorities

What You Bring

• 5-7 years of experience in analytics, insights, or a related field
• Experience analyzing eCommerce or digital funnel performance (traffic, conversion, AOV, etc.)
• Ability to translate data into insights and actionable recommendations
• Experience supporting performance reviews and reporting
• Familiarity with experimentation and test-and-learn methodologies
• Proficiency with analytics and visualization tools (e.g., SQL, Tableau, Looker, etc.)

Total Rewards

Zoro's total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.

In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
• 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
• At least 18 paid time off days annually for full-time employees and 6 company holidays per year
• 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
• Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
• Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
• Employee discounts and admission to various civic and cultural institutions around Chicago
• Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.

The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.

Illinois

$95,500-$159,200 USD

Our Culture

Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we're on a clear path toward our next big milestone: $2 billion in revenue-and beyond.

At Zoro, we don't just follow a playbook-we help build it. You'll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together , Being Customer Obsessed , Being Transparent , and Taking Ownership . We don't have all the answers, but we're always asking good questions.

Zoro's culture has been recognized by Fortune, Best Places to Work, and Built In Chicago-but the recognition we care about most comes from our team members, who make this place what it is.

We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life - asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.

At Zoro, we're growing fast toward big aspirations - and we're continuously excited about the new challenges we get to solve together.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.