Office Support Specialist 1 (WIC - Lentz)

Office Support Specialist

MPHD will be hiring an Office Support Specialist with excellent customer service experience to serve our WIC Clinic clients. Nashville WIC participants receive vital child health and development education, breastfeeding support, and healthy food from our compassionate and culturally competent staff. The work involves all phases and functions of a Customer Service Center supporting our WIC Clinic. If you have any questions about this position, please contact MPHD HR.

Typical Duties

• Serves as first responder to answering phone lines, directing calls as needed.
• Maintains a positive environment for all participants by greeting, communicating effectively with, and actively assisting patients from culturally diverse backgrounds.
• Processes patients in and out of the clinic by performing initial participant screenings and benefits issuance in order to achieve program goals.
• Performs all clerical duties as needed to maintain efficiency of daily operations of the Lentz Health WIC Clinic.
• Maintains patient electronic records charts in a timely manner to ensure accuracy and consistency.
• Updates and maintains the clinic calendar to ensure efficient day to day operations.
• Accurately enters data and links family members in WIC programs throughout TN.

Minimum Qualifications

High School Diploma Three (4) years of clerical/administrative experience. Must be flexible to work 1-2 evenings a month for late WIC clinic. Candidates with accreditations earned in a foreign institute are encouraged to apply, however at the present time MPHD is not sponsoring individuals through any of the US Governments employment-based immigration programs. MPHD seeks to be a socially and culturally responsive organization that acknowledges and addresses historical and current inequities in our public health promotion and practice. Successful candidates will demonstrate the ability to work with multicultural communities. Valid driver's license, use of personal vehicle, and maintenance of valid personal vehicle insurance as required by Tennessee Law.

Preferred Experience, Knowledge, Skills, and Abilities

Bilingual