Universal Orlando In-Park Service Specialist

In-Park Service Specialist

At FNBO, our employees are the heart of our storyand we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Are you a guest experience rockstar? We are hiring part time detail-oriented In-Park Service Specialists to work onsite at Universal Parks in Orlando. Join the FNBO team as we build brand awareness for the Universal Rewards Visa credit card program. In this role, you will enhance the guest experience by printing credit cards, answering customer questions, educating customers about credit card benefits, and being knowledgeable about Universal Park operations.

You will work in a fun, fast paced environment surrounded by the magic of Universal Parks in Orlando. In this role you will:

• Credit Card Printing: Operate and maintain credit card printing equipment to ensure accurate and timely production of customer credit cards.
• Opening and Closing Procedures: Assist with opening and closing procedures, including dual control operations.
• Customer Inquiries: Respond to customer questions and concerns via phone, email, and in-person, providing clear and accurate information.
• Customer Education: Educate customers about the benefits and features of their credit cards, helping them understand how to maximize their use.
• Park Operations Knowledge: Stay informed about park operations, including hours of operation, events, and services, to assist customers effectively.
• Record Keeping: Maintain accurate records of customer interactions and transactions.
• Problem Resolution: Address and resolve customer issues and complaints in a professional and courteous manner.
• Team Collaboration: Work closely with other team members to ensure seamless customer experience.

Administrative and Operational Support:

• Support the Operations Manager in overseeing the needs of guests and ambassadors, including managing and troubleshooting iPads and other devices.
• Support the planning and implementation of safety measures including preparation for inclement weather, hydration planning and provision of essentials like water bottles and umbrellas.
• Perform daily and monthly audits, track inventory at various locations and address marketing needs.

The Ideal Candidate for This Role:

Minimum Qualifications:

• Required: High school diploma or equivalent. Strong communication and interpersonal skills. Ability to stand for 8+ hours. Ability to work a flexible schedule according to park operating hours, including nights, weekends and holidays. Excellent problem-solving skills. Ability to work in a fast-paced environment.
• Desired: Knowledge of park operations and services. Ability to operate and troubleshoot credit card printing equipment. Previous customer service experience preferred.

Key Skills:

• Adaptability: Flexibility to handle varying customer needs and changing priorities
• Team Collaboration: Ability to work effectively with colleagues to ensure seamless service
• Time Management: Efficiency in balancing multiple responsibilities
• Stress Management: Capacity to remain calm and professional during busy periods and heightened guest interactions
• Communication: Clear verbal and written communication across multiple channels (phone, email, in-person)
• Brand Advocate: Display on-brand appearance and behavior at all times.

Compensation:

Starting at $17+/hour plus benefits package

Candidates must possess unrestricted work authorization and not require future sponsorship.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at Universal Parks 100% of the time. As part of our team, you'll experience the energy of working in a theme park environment while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Compensation and Benefits Overview:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selvesno matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Job number: R-20250372