Field Support Specialist (On Call)

Job Title Field Support Specialist (On Call) Reports To The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview The Field Support Specialist/Mailroom Specialist provides exceptional office and mail services in a floating capacity for positions where regular employees normally work but are out of office, or when particular projects require additional coverage. The role covers mail, reception, hospitality, facilities, and copy/print services, and is based at a client “home office” and sent to different client sites at short notice as needed. Flexibility, adaptability, strong initiative, and a willingness to learn are key to success. Duties And Responsibilities Provides 5‑star customer service to all employees in all forms of communication. Answers all calls and provides an exceptional customer service experience for all incoming/outgoing visitors. Assists with light facilities duties as needed, such as opening troubleshooting tickets, ordering supplies, and stocking kitchens/service areas with supplies. Receives inbound mail/packages and sorts incoming mail, inputting into chain‑of‑custody software. Manages outgoing mail/package transactions. Performs duties associated with shipping and receiving of materials. Notifies employees upon receipt of inbound deliveries. Distributes mail/packages to company personnel. Assists with office moves. Assists with copy/print orders and monitors copy/print equipment for satisfactory functionality. May help set up or take down conference rooms for meetings/events. Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains backup and provides guidance on policies and procedures. Determines what additional support is needed when handling sensitive inquiries. Provides exceptional customer service to clients. Provides reception or concierge coverage as needed. Competencies Strong verbal and written communication skills. Excellent customer service skills. PC skills and MS Office Suite experience. Ability to handle multiple tasks simultaneously. Good organizational skills. Working knowledge of MFD equipment. Knowledge of shipping/receiving procedures and ability to comprehend instructions. Ability to work independently and complete projects. Determines correct method and packing material and validates packing slips for accuracy of incoming and outgoing materials. Ability to work a flexible schedule and hours. Qualifications And Education Requirements High School Diploma (or equivalent) required. 6+ months prior work experience preferred. Ability to work assigned work hours determined by the manager. Excellent organizational and time management skills. Analytical abilities and aptitude in problem‑solving. Superb written and verbal communication skills. Current knowledge or ability to learn computer‑based systems required for functions of position. Required to maintain an overall professional appearance and attitude. Adherence to all required policies and procedures. Physical Demands Approximately 50% of the time this position requires the following physical demands. Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). Ability to lift or move 40 lbs. or greater frequently. Travel and Movement This role involves daily travel between client sites, which may be a plus for candidates who prefer mobility rather than staying stationary during work hours. Compensation Pay Range: $17 – $20 USD What We Offer Career Growth: An opportunity to learn new skills or apply a variety of existing skills that may open other career opportunities. Learning & Development: A work culture that promotes learning. Recognition Programs for all levels of employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, commuter transit and parking, supplemental life insurance, accident insurance, critical illness, hospital indemnity, legal program, identity theft protection, pet discounts, pet insurance, group home and auto insurance, employee assistance program, short‑term disability, life insurance, education discounts, 401(k) with matching, entertainment discounts, and paid time off. Equal Employment Opportunity SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by applicable law. #J-18808-Ljbffr SPS