Visual Keyholder

Overall Job Summary Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting customer experience in line with the H&M brand. You will actively drive sales in the store and are responsible to implement the Visual Identity while meeting expectations of customers and colleagues and following H&M procedures and standards. Day to Day Sales and Profit The Visual Keyholder will set the garment presentation on the Sales Floor & Windows according to the Commercial Handbook. Together with the Department Manager, the Visual Keyholder will determine additional commercial opportunities in the store within the H&M brand guidelines and execute floor moves based on those joint discussions. Fashion Knowledge Ensure you are up to date with current fashion trends. Share, inspire and educate the store team on seasonal trend information, upcoming campaigns, and brand standards. Direct Customer Service Meet customer expectations on direct service according to H&M standards. Support the store to achieve an excellent customer experience. Indirect Customer Service Follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled mannequins in windows and in-store. Create a clear red thread from windows to A-area with wearable buying suggestions. Ensure high‑quality garment presentation every day together with the store team. Maintain clear customer flow through fixture placement and navigation in line with H&M standards. Launch and maintain all sales campaigns and activities on time and according to H&M standards. Commercial Routines Follow up on store KPIs with the Department Manager and initiate actions to reach store goals and budgets. Adapt the store planning according to store needs and budget from the Commercial plan. Complete and take action on the Best Brand portion of the Customer Audit Tool to maximize commercial opportunities. Visual Store Operational Routines Complete sample picking and execute floor moves in a way that creates clear stories and wearable buying suggestions. Complete all sales floor and window morning routines daily before the store is open. Ensure the quantity and condition of all incoming visual props and marketing material with a sustainability mindset. Keep the visual room organized and safe. Keep all visual materials current and share information with the team on seasonal changes. Paint and maintain the windows as necessary. TEAM The Visual Keyholder will support the Store team to enhance the customer and working experience in‑store through coaching and development. Together with the Store Management team, the Visual Keyholder will ensure that all legal requirements and H&M policies are fulfilled. Training and Development Evaluate and develop the visual and commercial skills of the store team through regular visual training for all colleagues to support garment presentation in line with the Commercial Handbook. Maintain overview, follow up, and give feedback while executing floor moves together with the store team. Seek Visual Merchandiser potential for succession. Communication and Legal Requirements Ensure that all communication in the windows and sales floor complies with local legislation. Back of House Routines Perform all store routines, including opening and closing, by following Company practices and procedures. Work with time‑keeping and scheduling system including approving timesheets. May be assigned overall store responsibility in absence of Store Manager or Department Manager when opening and closing the store. Security Promote employee and customer safety. Resolve health & safety, legal, and security issues. Address any loss‑prevention and safety issues that may occur while on duty and bring any escalated employee issues to the management team. Financial Accountability None. Qualifications Inclusive, positive, creative, and willing to learn on the job. Passionate for customer service and helping people find their style. A multi‑tasker who enjoys working in a fast‑paced environment with an eye for detail. 1‑2+ years of transferable experience welcome; previous keyholder responsibilities preferred. Ability to lift in excess of 20 pounds. Ability to stand for long periods, bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance. Ability to climb a ladder and use a step stool. Must be able to work with hand and power‑operated tools (iron, steamer, etc.) and lift in order to execute display setups. Must be able to work a flexible schedule, including nights and weekends. May be required to travel to support other stores. Why You'll Love Working for H&M Dynamic, team‑driven work environment with a group of unique, diverse, and kind individuals. Endless growth and development opportunities. Dress your personality – we encourage you to dress your personality all day, every day. Discount at H&M, &Other Stories, and COS. Additional Information Job Status: Hourly, Non‑Exempt Compensation: Hiring Range is $19.53 - $22.47 Hourly** EEOC Code: SLS *This job posting highlights the most critical responsibilities and requirements of the job. It is not all‑inclusive; additional duties and responsibilities may be assigned at the company's discretion. **H&M, in good faith, believes that this posted range of compensation is accurate for this role at this location at the time of posting. The range may be modified in the future depending on candidate qualifications. Benefits We offer all employees at H&M Group attractive benefits and extensive development opportunities worldwide. All employees receive a staff discount card usable on all H&M Group brands online and in stores. Additional benefits include medical, pharmacy, vision, dental coverage, employee assistance program, vacation, wellness, holiday and parental pay, 401K, commuter benefits, health and dependent care FSA, and voluntary benefits. Inclusion & Diversity H&M is part of H&M Group. We are committed to creating inclusive, diverse and equitable workplaces. Our teams comprise a variety of people who share and combine knowledge, experience and ideas, enhancing problem solving and communication. We strive for fair and equal processes and kindly ask applicants not to attach cover letters to avoid unintentional bias. #J-18808-Ljbffr