Help Desk Technician

We are seeking a motivated and customer-focused Entry-Level Helpdesk Technician to join our IT support team. This position is ideal for someone early in their IT career who enjoys solving problems, working in a fast-paced environment, helping people, and learning new technologies. You’ll be the first point of contact for technical issues and will receive full training to grow your skills over time. Responsibilities Provide first-line technical support to end users via phone, email, chat, or ticketing system Troubleshoot basic hardware and software issues Assist with password resets, account access, and user setup Log, track, and resolve support tickets in a timely manner Escalate more complex issues to senior technicians when needed Maintain accurate documentation and follow established procedures Support setup and maintenance of laptops, desktops, printers, and mobile devices Learn and follow best practices for system security and data privacy Qualifications Strong interest in IT, technology, or troubleshooting Excellent communication and customer service skills Ability to follow instructions and work within a structured support environment Basic understanding of Windows/macOS, Microsoft Office, or common IT tools (helpful but not required) Willingness to learn new skills and ask questions Reliable, organized, and able to manage multiple tasks Preferred (Not Required) CompTIA A+, IT Fundamentals (ITF+), or similar certifications Experience with ticketing systems (e.g., Jira, ServiceNow, Freshdesk) Knowledge of basic networking concepts What We Offer Full on-the-job training and mentoring Clear career progression within IT support Friendly, supportive team environment Competitive pay and benefits Seniority level Entry level Employment type Full-time Job function Information Technology Security and Investigations Get notified about new Help Desk Technician jobs in Kernersville, NC . #J-18808-Ljbffr