FCM Meetings & Events - Event Travel Consultant - New York City, NY

Event Travel Consultant FCM Meetings and Events was born out of the evolution of the Flight Centre Travel Group (FCTG) … since 1986, connecting people across the globe and bringing their visions to life. We pride ourselves in being able to offer a level of flexibility and customization that is not common amongst our competitors. Our people are out-of-the-box thinkers and problem solvers, helping create memories that will leave a lasting impact. Our services include: Event Management (Live, Virtual & Hybrid Events), Event Travel, Event Technology, Venue Sourcing & Strategic Meetings Management. About The Opportunity FCM Meetings & Events is seeking an Event Travel Consultant to support the delivery of seamless, policy‑compliant travel for live, virtual, and hybrid events. This role plays a critical part in coordinating flights, accommodations, and ground transport while partnering closely with event managers, planners, and attendees. You’ll help bring global events to life through precision, collaboration, and exceptional service. This is an ideal opportunity for someone passionate about travel, detail, and creating positive delegate experiences. Key Responsibilities Assist event attendees with booking flights, accommodation, and ground transportation in line with event travel policies Ensure accurate ticketing and adherence to event deadlines and restrictions Track and manage booking status for all event attendees Liaise between attendees and meeting planners to gain approval for exceptions, special requests, or deviations Maintain clear, timely, and accurate internal documentation within meeting management systems Deliver professional, customer‑focused communication with clients, delegates, and internal stakeholders Respond to enquiries within agreed timeframes and ensure satisfaction with resolutions Support event‑related and general administrative tasks to maintain business operations Communicate proactively with lead planners and project teams before, during, and after events Participate in training and development opportunities as directed by the Business Leader Maintain compliance with company policies and employment regulations Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive Experience & Qualifications Must have GDS experience; Sabre experience strongly preferred. Working knowledge of Microsoft Word, Excel, and PowerPoint Previous experience in travel management, demonstrating high‑touch service. High school education required Experience in a service‑oriented industry with a focus on customer relationships Strong attention to detail and accuracy in high‑volume work Ability to manage multiple tasks and prioritize effectively Strong communication and problem‑solving skills Willingness to learn, grow, and take ownership of outcomes Ability to remain calm and positive in busy or high‑pressure situations Work Perks! – What’s in it for you Have fun: At the heart of everything we do at Flight Centre is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it! Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out. Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. Personal connections: We are a big business founded on personal relationships. Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices. A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development. Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year. Benefits Include Paid Time Off: A comprehensive time off package … includes up to 15 vacation days (pro-rated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually. Travel perks/discounts Health & Wellness Programs and Employee Financial Wellness Services National/International Award Nights and Conferences Health benefits including, medical, dental, vision, gender affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability Flexible Spending Accounts Employee Assistance Program 401k program with partial match Tuition Reimbursement Program Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities in a network of brands and businesses Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state. Location New York City, NY Compensation We anticipate offering an hourly pay rate of $28.85 plus commission/incentive earnings based on achievable targets. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements. Equal Opportunity Statement We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at View email address on click.appcast.io. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. #J-18808-Ljbffr Flight Centre Travel Group