Floor Supervisor / Retail Sales Associate

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance

Job Summary:

The Floor Supervisor / Retail Sales Associate will manage the front-end operations of the store and ensure that each customer has the best experience possible in the store.

Supervisory Responsibilities:

Delegate tasks to other staff as necessary.

Duties/Responsibilities:

- Greets and interacts with customers.
- Ensures exceptional customer service by addressing customer needs and resolving issues.
- Consults with customers to understand their needs and preferences related to merchandise.
- Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.
- Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships.
- Ensures that sales staff are using sales techniques such as upselling, tie-in sales, and suggestive selling.
- Ensures sales areas are kept neat, clean, dusted, and in the correct place.
- Ensures merchandise has proper tags and labeling.
- Retrieves merchandise from sales floor, stock room, or other inventory locations, and places special orders.
- Ensures back stock is kept neat and orderly, checked, and stocked daily.
- Maintains end caps and rotates end cap merchandise regularly.
- Processes returns and exchanges.
- Performs other related duties as assigned.

Required Skill/Abilities:

• Excellent customer service skills
• Good verbal communication skills and active listening skills
• Excellent sales and customer service skills
• Extensive knowledge of the merchandise sold
• Ability to anticipate customer’s needs
• Ability to recommend merchandise to customer
• Ability to operate or to quickly learn the store’s point-of-sale system
• Organized with attention to detail
• Works well under pressure and deadlines; ability to multi-task

Education and Experience:

- High School Diploma
- Previous retail experience (1-3 years)