Patient Services Specialist

Patient Services Specialist Physicians East, P.A. is a team of skilled healthcare professionals united to deliver quality, cost‑efficient, comprehensive health care to the people of Eastern North Carolina. About the Role The Patient Services Specialist serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support. The role includes greeting patients and visitors, scheduling appointments, managing patient records, verifying insurance, handling inquiries, and ensuring a positive, smooth, and efficient patient experience. Key duties include reception, appointment coordination, referral, unit, and procedure/surgical coordination. Responsibilities Greet patients and visitors in a professional and courteous manner. Schedule, reschedule, and cancel appointments using electronic medical records (EMR) systems. Verify insurance eligibility and benefits; collect co‑pays and balances. Answer phone calls, respond to voicemails and emails promptly. Register new patients and update existing patient information. Maintain patient confidentiality and adhere to HIPAA regulations. Assist patients with forms and documentation. Coordinate with clinical staff to ensure timely patient flow. Resolve patient concerns or escalate issues as needed. Perform general office duties such as filing, faxing, scanning, and mail distribution. Maintain a clean and organized front desk and waiting area. Other duties as assigned by supervision. Candidate Requirements High School diploma or equivalent required; some post‑secondary education strongly preferred. 1–2 years of experience in a healthcare, customer service, or front office role (preferred). Proficient in Microsoft Office programs and Electronic Medical Records (EMR) systems such as Epic or NextGen. Knowledge of medical terminology and insurance processes is a plus. Excellent communication and interpersonal skills required. Ability to multitask and work in a fast‑paced environment. Strong attention to detail and excellent organizational skills. Bilingual is a plus. Strong problem‑solving and analytical skills required. Ability to work independently and as part of a team required. Strong organizational and time‑management skills required. Location & Commitments Front Office/Patient Services at one of our practice locations. Roles available: Full‑time/Part‑time, Night and Weekend. Occasional overtime may be required to ensure tasks and/or projects are completed in a timely manner. Supervision Received Reports to the Operations Manager/Director of Operations. Supervision Exercised None. Typical Physical Demands Ability to sit, stand, and walk for extended periods. Manual dexterity for typing and computer work. Occasionally lift up to 25 pounds. Typical Working Conditions Work is primarily in a medical office or clinic setting. Frequent interaction with patients, families, and healthcare staff. Affirmative Action/EEO Statement Physicians East, P.A. is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, religion, creed, sex (including gender, pregnancy, sexual orientation, and gender identity, which includes status as a transgender individual), national origin or ancestry, citizenship, past, current, or prospective service in the uniformed services, genetic information (including family medical history), physical or mental disability, or other legally protected status. Reasonable accommodation will be made for persons with disabilities during the application process and/or at the time of employment. Requests for accommodation should be made to the Human Resources Department as early as possible in the application/employment process. Contact HR Office at View phone number on click.appcast.io or email View email address on click.appcast.io. Disclaimer Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. #J-18808-Ljbffr Physicians East