Business Development Coordinator / Internet Sales Agent

Business Development Coordinator / Internet Sales AgentEvery employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful, multi-brand group that has been locally operated since 1974. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!BenefitsMedical & Dental PlansPrescription Drug Program401k PlanPaid VacationPaid Time OffPaid Sick DaysPaid HolidaysEmployee Purchase ProgramsPaid Training & Professional DevelopmentEmployee DiscountsEmployee Referral ProgramResponsibilitiesAnswer customer calls and establish follows-up with sales appointmentsRespond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templatesProvide customers with initial product information & direct them to the appropriate dealership resourcesPresent initial financing options based on customer needsFollow up with leads that are not ready to make an appointment or no-showParticipate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership managementUtilize CRM tracking system dailyMinimum requirements:Have a positive, growth-oriented attitude.Be coachable and willing to role-play daily.Bring energy to every customer interaction.Believe every customer deserves a remarkable experience.Continue follow-up until the customer buys, opts out, or becomes unreachable.Build rapport.Discover customer needs.Overcome initial objections.Secure a firm appointment.Create excitement about visiting the dealership.Calls logged in CRMTexts recorded in CRMEmails tracked in CRMNotes entered in CRMNext follow-up scheduled before ending the current activitySmile while speaking.Listen more than they talk.Match the customer's pace.Speak with confidence and enthusiasm.Phone experienceSocial Media posting experienceBDC experience preferredSkill - Expected LevelPhone communication - ExcellentActive listening - ExcellentTyping/CRM - Fast and accurateTime management - ExcellentObjection handling - StrongOrganization - ExcellentProfessional writing - StrongFollow-up discipline - ExceptionalQualificationsAt least one previous role based in strong customer service experienceTeam player attitudePrompt and courteousEnthusiastic personalityMust have strong computer skillsWilling to submit to a pre-employment background check & drug screen