Volunteer Services Coordinator

Volunteer Services Coordinator

Since 1980, Upper Valley Haven has provided temporary shelter, food, education, problem-solving support, and related services to people experiencing poverty, housing instability, and food insecurity. Grounded in respect, kindness, dignity, accountability, hospitality, and community participation, the Haven serves as a vital community resource for individuals and families across the Upper Valley. Volunteers play a critical role in advancing this mission by strengthening programs, expanding community engagement, and increasing organizational capacity.

Upper Valley Haven is seeking a highly organized, relationship-focused Volunteer Services Coordinator to lead and strengthen the organization's volunteer program. This position is responsible for recruiting, onboarding, scheduling, training, supporting, recognizing, and retaining volunteers across multiple Haven programs.

The Volunteer Services Coordinator serves as both a hands-on coordinator and a systems-minded program leader. Working collaboratively with staff, community partners, schools, businesses, and volunteers, this role develops and improves volunteer systems, creates meaningful service opportunities, tracks program effectiveness, and helps ensure volunteers have a positive and mission-centered experience.

The ideal candidate is an excellent communicator who enjoys building relationships, managing multiple priorities, solving problems, and creating systems that support organizational effectiveness and community engagement.

Salary: $58,000$62,000 annually, depending on experience and qualifications.

Benefits include:

• Medical, dental, and vision insurance
• Paid holidays and generous paid time off
• Employer-paid life and long-term disability insurance
• 403(b) retirement plan with employer match
• Professional development opportunities
• Hybrid work flexibility based on operational needs

Key Responsibilities

Volunteer Recruitment & Stewardship

• Recruit, onboard, place, and retain individual and group volunteers.
• Respond to volunteer inquiries and guide prospective volunteers through the onboarding process.
• Foster a welcoming and inclusive volunteer experience that encourages long-term engagement.
• Coordinate volunteer appreciation and recognition efforts.

Volunteer Program Coordination

• Manage volunteer scheduling, assignments, communications, and ongoing support.
• Ensure volunteer placements align with organizational needs and volunteer interests.
• Coordinate volunteer participation across multiple Haven programs and events.
• Provide hands-on support for volunteer activities, orientations, and group service projects.

Program Development & Systems Improvement

• Develop and improve volunteer recruitment, training, engagement, and retention systems.
• Create and refine volunteer processes, tools, and documentation that support consistency and efficiency.
• Collaborate with staff to identify new volunteer opportunities and strengthen existing programs.
• Evaluate volunteer utilization and recommend improvements that enhance organizational impact.

Training & Community Engagement

• Facilitate volunteer orientations and develop training materials that communicate Haven's mission, values, and expectations.
• Represent the Haven through presentations, outreach events, tabling opportunities, and community partnerships.
• Build relationships with schools, civic organizations, faith communities, businesses, and other community partners.

Data Management & Reporting

• Maintain accurate volunteer records, schedules, and participation data.
• Track volunteer hours, engagement trends, and program outcomes.
• Prepare reports and analyses that support planning, decision-making, and continuous improvement.
• Utilize volunteer management software and other systems to ensure effective program administration.

Required Skills & Attributes

• Strong interpersonal and relationship-building skills.
• Excellent written and verbal communication abilities.
• Exceptional organizational skills with strong attention to detail.
• Ability to manage multiple projects, priorities, and deadlines simultaneously.
• Strong problem-solving skills and sound judgment.
• Ability to work collaboratively across departments and with diverse stakeholders.
• Comfort with public speaking, presentations, and group facilitation.
• Systems-thinking mindset with a focus on continuous improvement.
• Commitment to Upper Valley Haven's mission, values, and community-centered approach.

Education & Experience

• Bachelor's degree in nonprofit management, human services, communications, public administration, education, human resources, or a related field preferred; equivalent experience will be considered.
• Three or more years of experience in volunteer coordination, community engagement, nonprofit operations, program administration, or a related field.
• Experience coordinating recruitment, onboarding, training, scheduling, and engagement activities.
• Proficiency with Microsoft Office applications, including Excel and PowerPoint.
• Experience using volunteer management systems, databases, or similar software tools preferred.

Physical Requirements

• Ability to move throughout Haven facilities and community locations.
• Ability to communicate effectively in person, by phone, and electronically.
• Ability to occasionally lift and move materials weighing up to 25 pounds.
• Ability to travel locally for community meetings, volunteer events, and outreach activities.

Work Environment & Schedule

Upper Valley Haven sits on a four-building campus about a mile northwest of the center of White River Junction. Office space within the campus will be provided. A fifth off-campus shelter will open in the fall. The Haven's business hours run from 8:30 to 4:30, while Haven shelters are staffed 24/7.

This is a full-time position that generally operates during regular business hours, Monday through Friday. Occasional evening and weekend hours are required to support volunteer groups, community events, trainings, and organizational activities. A hybrid work schedule may be available based on organizational and program needs.

Why Join Upper Valley Haven?

At Upper Valley Haven, you will have the opportunity to connect community members to meaningful service while advancing a mission that improves lives every day. You will work alongside passionate colleagues, dedicated volunteers, and community partners who are committed to reducing homelessness and food insecurity throughout the Upper Valley. This role offers the chance to build relationships, strengthen community engagement, and make a lasting impact on the people and communities we serve.

Equal Employment Opportunity Statement

Upper Valley Haven is proud to be an Equal Opportunity Employer. We are committed to creating a diverse, inclusive, and welcoming workplace where all employees are treated with dignity and respect. Employment decisions are made without regard to race, ethnicity, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. We are committed to compliance with all fair employment practices regarding citizenship and immigration status. UVH follows all EEOC guidance and federal and state laws regarding background screening.