E-Comm Operations Specialist
Globalchannelmanagement
Job Description
Job Description
E-COMM OPERATIONS SPECIALIST needs 2–4+ years of relevant experience in e-commerce operations, order management, digital customer fulfillment, or business systems analysis
Requires:
- Proven experience analyzing daily e-commerce order reports, identifying delayed or stuck orders, and troubleshooting root causes (e.g., payment holds, inventory sync issues, fulfillment pipeline errors).
- Hands-on experience working directly in SAP (Sales & Distribution / Order Management modules) to look up, adjust, or re-trigger orders.
- Working proficiency with Jira to log detailed technical bugs, capture reproduction steps, and track resolutions with IT/dev teams.
- Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files.
- Experience handling direct escalations from Customer Service and providing fast, structured solutions.
- Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows.
- Intermediate-to-advanced Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, data filtering) to manipulate and review large order files.
- Experience handling direct escalations from Customer Service and providing fast, structured solutions.
- Experience testing, validating checkout flow, and logging frontend bugs for website updates or promotional launches.
- Familiarity with high-volume digital retail, omni-channel distribution, or customized consumer goods order flows.
- Ability to ramp up quickly in a fast-paced environment with minimal handholding to solve bottlenecks.
- Understanding of warehouse handoffs, shipping carrier updates, and order fulfillment lifecycle tracking.
- Order Flow & Exception Troubleshooting
- ERP / Order Management Systems
- Ticketing & Bug Logging
- Data Analysis & Reporting
- Cross-Functional Communication
- E-Commerce Web & UAT Testing
- Retail/Optical/E-Commerce Background
- Self-Starter / High Agility
- Familiarity with WMS & Logistics
Vacancy posted 3 days ago
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