Service Desk Analyst

Help Desk Technician I

Job Summary

The Help Desk Technician I is responsible for providing first-level technical support for hardware, software, and various business applications across the organization. This role supports the day-to-day maintenance of the IT environment by troubleshooting technical issues, installing and configuring hardware and software, and escalating complex issues when necessary.

The Help Desk Technician I serves as the first point of contact for employees seeking technical assistance and provides support via phone, remote access, email, text, and in person. Responsibilities include supporting computers, mobile devices, scanners, phones, printers, and other IT equipment, while ensuring timely resolution of support requests and maintaining a high level of customer service.

Key Responsibilities

• Manage and respond to help desk tickets in a timely manner.
• Serve as the first point of contact for end-user technical support requests.
• Diagnose, troubleshoot, and resolve basic hardware, software, and system issues.
• Escalate complex technical issues to higher-level technicians as appropriate.
• Install, configure, and maintain computers, peripherals, mobile devices, printers, scanners, and related equipment.
• Perform software installations, upgrades, configuration changes, and routine system maintenance.
• Support Active Directory administration, including password resets and user account maintenance.
• Maintain accurate asset inventory and assist with asset tracking and hardware lifecycle management.
• Coordinate hardware recycling and equipment disposal processes.
• Create and maintain knowledge base documentation, user guides, and technical training materials.
• Provide basic software training and support for company applications.
• Coordinate with external vendors and service providers on projects and support needs.
• Provide remote support to the company's India office as needed.
• Move and deploy hardware equipment when required.
• Perform additional duties as assigned by the IT Manager.

Qualifications

Required

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
• Minimum one (1) year of experience in a technical support, help desk, desktop support, or related IT role.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and interpersonal skills.
• Effective verbal and written communication skills.
• Ability to quickly learn and support new technologies.
• Ability to work independently with minimal supervision while managing multiple priorities.
• Ability to travel up to 25% of the time.

Preferred

• Industry certifications such as CompTIA A+, Network+, Microsoft, or other relevant certifications.
• Experience supporting Windows operating systems, Microsoft 365 applications, Active Directory, mobile devices, and network-connected hardware.
• Experience creating technical documentation and end-user training materials.

Skills & Competencies

• Strong customer service mindset and commitment to user satisfaction.
• Excellent analytical and critical thinking abilities.
• Team-oriented with the ability to collaborate effectively across departments.
• Strong organizational and time-management skills.
• Ability to remain calm and professional in a fast-paced environment.
• Demonstrated initiative and willingness to take ownership of issues through resolution.

Job Type & Location

This is a Contract to Hire position based out of North Prairie, WI.

The pay range for this position is $17.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in North Prairie,WI.

This position is anticipated to close on Oct 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.