Veterinary Receptionist

Job Title: Receptionist

At Colonial Terrace Animal Hospital, P.C., you are joining a highly respected medical team committed to providing AAHA accredited excellence in patient care. This accreditation reflects our commitment to the highest standards of veterinary practice and quality assurance. Our reputation is confirmed by the community, evidenced by our excellent Google rating of 4.9 stars. We are actively looking for veterinary professionals who want to do their best work and become an essential part of our growing practice in Dubuque, Iowa. We believe our success rests entirely on the skill and dedication of our teammates. You will find a highly supportive environment where collaboration is prioritized, allowing you to focus purely on providing outstanding small animal care. As a teammate here, you are encouraged to grow your specialized interests and advance your career goals, whether that means pursuing advanced credentialing or taking on new responsibilities within the clinic. You will be supported with the resources and mentorship necessary to succeed professionally alongside our existing dedicated team. Our hospital offers comprehensive small animal care, distinguished by our focus on advanced medical procedures. We offer specialized services in orthopedics, allowing you to expand your surgical and diagnostic skills and work with complex cases right here in Dubuque. Working within an AAHA accredited facility ensures you always have access to the necessary equipment, protocols, and continuing education needed to maintain top-tier patient outcomes. If you are passionate about practicing quality medicine and furthering advanced procedural skills, this environment is built for your development. Dubuque, Iowa, offers a rich community environment defined by Midwestern accessibility and a high quality of life. Settled along the Mississippi River, Dubuque provides an appealing blend of natural beauty and historical character, ensuring you enjoy a true sense of community outside of the practice. If you are seeking a location where you can achieve work-life balance while contributing meaningfully to the health of pets in a trusting, local environment, Dubuque provides an excellent opportunity for you.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekend urgent care shifts and holidays, is required.

Responsibilities and Benefits

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact View email address on click.appcast.io with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.