Guest Experience Host - Front of House

TITLE: AmbassadorDEPARTMENT: Front of HousePOSITION TYPE: Part Time/Full TimeREPORTING TO: Floor ManagerFLSA STATUS: Non-exemptCompany Overview:The world’s first Social Darts experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century. Flight Club fuses craft cocktails and upscale cuisine with its signature tech-enabled Social Darts experience to create a truly unique entertainment experience. Operating in major cities across the U.S. under State of Play Hospitality and in more than 30 locations worldwide, Flight Club continues to bring friends, families, and colleagues together in an upscale gaming environment. To date, over 10 million people have experienced Flight Club and over one billion darts have been thrown. Learn more at FlightClubDartsUSA.com.Position Purpose:The ambassador position delivers each guest a unique high-quality experience with their engaging personality in an energetic atmosphere. This team is responsible for a welcoming greet, quick seat, and any assistance in setup. This position is crucial to the day-to-day operations from the first impression of a warm welcome, last impression of a welcome back, answering phones, checking in on events, adding new groups into the reservation software, and introducing gaming. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart.Our Mission Is:At State of Play, our mission is to create moments of joy and connection through the power of play.Our Values Are:We Take the Initiative: Actions speak louder than words. We’re resourceful, proactive and creative. There are no limits to what we can achieve if we reach out, speak up and make it happen.We’re Thoughtful: We think about the bigger picture. We default to listening and encouraging different views to our own. By being deliberate and considerate, team members will enjoy working with us and we will make better decisions.We Strive for Excellence: We try to bring the best version of ourselves into work every day. Quality matters. Executing with precision and pace will help both other team members and the business succeed.We Celebrate the Wins: Let’s enjoy the journey. Life is full of ups and downs so we make time to toast collective and individual successes. Nothing feels better than winning as a team.Responsibilities:Listen to the CustomerGreet and responds to all guests with a genuine friendly greeting and goodbyeGuide and educate our guests on our brand upon entry and as you usher them to their locationHost and assist in facilitating any tournament playBuild a rapport with guests, be active in assisting, and communicating requestsBe Respectful of Company ResourcesEnsure bathroom checks are completed, and coat check is organizedMaintain quality conditions of gaming equipment including sanitation and ensure all required materials and game technology are fully functional dailyTroubleshoot any technical issues in venue including providing updates on technology and new software rolloutsPerform routine maintenance on all physical components of the gaming area including but not limited to replacing dartboards, corks, TVs, cameras, light bulbs, and keeping the area woodwork to Company standards throughout the venueEnsure all supplies and equipment are properly stocked, organized, and ordered as needed with approval from the General ManagerShow UrgencyReport for all scheduled shifts punctually in proper attire to proper health and hygiene standardsAccurately enter all guest information into the system and assign proper time to guestsAnswer phones providing accurate availability and send proper information to the sales teamAccurately know all numbers to tables and gaming areasComplete opening, closing, and running duties as assigned each shiftFollow all health and safety guidelines maintaining proper procedures and reporting to management any hazardous situation or incidentCreate Positive EnergyVisit local businesses as assigned, to provide them with swag, treats, etc., and educate them on Flight Club and invite them inLearn and maintain knowledge of food, beverage, gaming, and Company procedures to standardAttend training sessions and team meetings as required per departmentComply with the Company’s rules and procedures along with any reasonable requests as assigned by management during a shiftMust be able to pass exams with a 90% or better in each of the following categories:Food and BeverageAll issued training testing throughout employmentRequirements & Minimum QualificationsCurrent food handlers and alcohol certification maintained through employmentMinimum of 2 years’ experience preferably within a high-volume environmentAvailable to work various shift times and days, including weekends and holidaysAble to stand and/ or walk for long periods of timeAbility to lift over 50+ lbs. if necessaryAuthorized to legally work in the USAmbassador Compensation & Benefits:Hourly pay of $ per hour based on experience.Ability to enroll in Medical, Dental, Vision and other insurance benefits (for employees who maintain full-time status)Paid Time Off, Sick Time, and Paid Holiday (may vary depending on state and local laws)Ability to enroll in 401k, Medical FSA, Commuter benefits, etc.Employee Discount: 50% your total bill for you and up to five guests.The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.Equal Opportunity Statement: Flight Club is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law. #J-18808-Ljbffr Flight-Club-Darts