Activity Sales Ambassador_Costa Mesa Mainland

divh2Activities Ambassador/h2pFind your future in paradise!/ppCatalina Island Company welcomes all guests and visitors to our very special island. Beyond being warm and courteous, our exceptional team members are knowledgeable and helpful - anticipating and personalizing their service on an individualized basis./ppWe seek individuals like you to create the finest personal service and extraordinary experiences for our guests./ppThe Catalina Island Company offers more than just a workplace it is a destination for service, adventure and inspiration!/ppIn 1919, chewing gum entrepreneur William Wrigley Jr. bought nearly every share of the Santa Catalina Island Company until he owned a controlling interest. He then invested millions in his vision to create a playground for all on Catalina Island, building infrastructure, a reservoir, Hotel Atwater, Bird Park, and other attractions. In 1921, he made Avalon the Spring Training home of his beloved Chicago Cubs, building the Catalina Country Club to house the teams lockers and provide a gathering place for players. The team continued to train on the island until 1951. In 1929, Wrigley built the iconic Catalina Casino, which boasts the worlds largest circular ballroom and the first theatre designed and built to show talking motion pictures. During World War II, the island served as a military training facility and was closed to tourists. The island was a popular spot with Hollywoods elite during the 1930s, 40s, and 50s. It also became a popular location for production companies to shoot movies. More than 500 films, documentaries, commercials, and TV shows have been shot in and around Catalina over the years, especially in Two Harbors on the islands west end. To this day, descendants of William Wrigley Jr. still own the Catalina Island Company and carry on his vision to create a world-class island resort./ppWe are a welcoming community that believes in fostering a positive, team-oriented atmosphere where every team member plays a part in creating unforgettable memories for our guests. Join a team that is as vibrant, dynamic, and unique as the island itself!/ph3Job Summary/h3pAs an Activities Ambassador, you are responsible as the primary point of contact for guest seeking information and purchasing tour experiences. This role is responsible for selling tickets across multiple tour products: Motor Ocean Tours, Descanso Canyon Activities and partner activities within Catalina Island Company. This role provides knowledge, recommendations, and delivers outstanding customer service that enhances the guest experience./ph3Job Responsibilities/h3ulliGreet guests and serve as the first point of contact for tour inquiries/liliSell tickets for multiple tour offerings, packages, and upgrades/liliRecommend tours based on guest interests, schedules, and preferences/liliClearly explain tour details, schedules, pricing, policies and inclusions/liliUpsell add-ons, premium experiences, and upgrades when appropriate/liliAnswer guest questions and assist with reservations, changes, cancellations and rebooking per company policy/liliResolve guest concerns professionally and escalate issues when needed/liliProvide accurate directions, check-in instructions and arrival guidance/liliOperate ticketing and point-of-sale (POS) systems accurately/liliMaintain accurate daily sales records and reconciliation/liliMaintain strong knowledge of all tour offerings, routes and highlights/liliAlways represent the company professionally/liliMaintain a clean, organized and welcoming sales area/liliOther duties as assigned/li/ulh3Qualifications/h3ulliPrevious sales, retail, hospitality, or tourism experience preferred/liliStrong communication and interpersonal skills/liliComfortable engaging with diverse guests and handling high volume interactions/liliSales driven mindset with a focus on guest satisfaction/liliBasic computer skills and ability to learn ticketing and POS system/liliAbility to multitask and remain organized in a fast-paced environment/liliAbility to work under pressure of high customer volume/liliMust be able to work outdoors in varied weather and sea conditions/li/ulpPosition Type: Seasonal Season Dates: April-October/ppLocation: This role will be based in company offices in Costa Mesa, CA and require travel to/from Catalina Island daily. Must be able to work on a boat in varied weather and sea conditions/ppPay Transparency: The pay scale for this position is $16.90 per hour plus commission sales./ppWork Environment/Physical Requirements: Most work tasks are performed indoors. Temperature is moderate and controlled by air conditioning systems. Must be able to sit at a desk for up to 6-8 hours per day. Must be able to lift up to 20 lbs. occasionally. Requires dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, management and team./ppSchedule: This position requires a flexible schedule, with rotating weekday and weekend shifts, including day, night, and holiday hours./ph3Life On Catalina Island/h3ulliA fast paced, exciting work environment with upward mobility and growth opportunities./liliMeet and engage with people from all over the country and world!/li/ulh3Company Perks/h3ulliEmployee discounts and perks restaurant, hotels and activities./liliBeautiful island views and a summer of adventure!/li/ulpBeing you at Catalina Island Company: We are inclusive of, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status./ppWe welcome applications from people with disabilities and provide reasonable accommodations as needed for our candidates. Please discuss this with our Talent Acquisition team during our selection process./p/div