Behavioral Health & Security Associate - Intake Unit

Overview Provide a safe environment for patients, visitors and staff in the Behavioral Health service line and assist in providing care to individuals with behavioral, emotional and mental health problems. Qualifications Certifications: Basic Life Support (BLS) within 30 days – American Heart Association (AHA) Crisis Prevention Institute (CPI) Training within 3 months Education: Bachelor's Degree in Social Work, Psychology, or Criminal Justice. Other Requirements Writes, reads, comprehends and speaks fluent English. Basic computer knowledge using word processing, spreadsheet, email, and web browser. Multicultural sensitivity. Critical thinking skills with independent judgment. Advanced reading, writing, and oral skills. Ability to utilize PC including basic Windows environment, keyboarding, work with mouse, and perform basic computer tasks with instruction. Responsibilities Therapeutic Environment and Safety Focus Assists in creating and maintaining a safe, caring, nurturing, healing, and educative environment. Ensures patient, visitor and staff safety by following policies/procedures and adhering to National Patient Safety Goals. Sets behavioral limits on patients according to hospital and ED policies. De-escalates patients utilizing CPI techniques. Takes initiative in making decisions and taking immediate action to ensure safety. Participates in seclusion/restraints when appropriate; monitors patients, completes appropriate documentation, including restriction of rights forms. Participates in patient and staff debriefing. Interfaces effectively with Behavioral Health, ED and Security staff to promote safety; calls for additional assistance if needed. Provides supportive care to patients and families when appropriate. Monitors video/audio equipment to ensure safety, and/or makes “rounds” in the immediate patient care area. Completes electronic event reports as indicated. Assessment Focus Obtains pertinent clinical data from patients/significant others seeking Behavioral Health Services. Acts as a point of entry for the Behavioral Health Service Line. Answers all calls in a timely manner. Ensures patients are treated with respect and dignity. Obtains pertinent information from referral sources to triage requests for services. Facilitates admissions or makes referrals to appropriate resources. Triages Behavioral Health patients and recommends appropriate level of care. Ensures compliance with legal components of admissions and treatment recommendations (mental health code, confidentiality act, voluntary/involuntary admissions, patients’ rights, obtaining releases of information). Administers/scorings assessment scales per protocol as needed. Documents assessment thoroughly using assessment forms and records disposition and steps taken. Documents interventions in a succinct, goal-directed manner using DAIR format. Incorporates Recovery principles in all therapeutic interventions. Provides support, sets limits, and/or facilitates learning from the situation when providing direct patient care. Performance Improvement Focus Assists in Performance Improvement activities for the area. Promotes and achieves customer satisfaction (patient, family, departments and physicians). Helps complete chart audits and compile other data to evaluate performance. Analyzes intake, utilization and patient flow data; generates ideas for improving processes, treatment, and patient care. Participates in Root Cause Analyses and assists in developing action plans and implementation. Community Resource Focus Assists with disposition planning and serves as referral source for patients seeking assistance. Educates Behavioral Health patients/families/significant others about the Behavioral Health Service Line. Possesses working knowledge of community services. Recommends appropriate clinical setting and arranges services (e.g., makes appointments with follow-up providers). Documents patient requests for services, suggested referrals and disposition. Incorporates Recovery principles in disposition planning. Conducts follow-up surveys to ensure patient needs were met. Assists with removing barriers patients/families encounter with recommendations. Acts as patient advocate to gain access to community services. Maintains solid working relationships with other community providers. Reports abuse/neglect situations as required by law. Compensation and Benefits The compensation range for this position is $17.89 per hour – $28.98 per hour. The actual compensation offered to a candidate will depend on experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. Equal Employment Opportunity We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E‑Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I‑9 to confirm work authorization. #J-18808-Ljbffr