Music School Office Staff - Full Time - Weekdays & Saturday

Job Description

Job Description

Music School Office Staff (Full-Time)
Encore Music | South Pasadena & San Marino, CA

Join a team that helps hundreds of students thrive through music.

Encore Music is growing, and our front office is the heartbeat of that growth. We're looking for a highly organized, people-first Office Staff member who can keep daily operations running smoothly while making every family who walks through our doors feel welcome. If you love people, thrive on structure, and want work that actually matters, we want to meet you.

About Encore Music For over a decade, Encore Music has helped students of all ages build confidence, discipline, creativity, and joy through exceptional music education. We now serve over 500 weekly students across our South Pasadena and San Marino locations, and we're known for exceptional customer service, highly qualified teachers, and a strong community culture. We invest heavily in training and support so every staff member can do their best work.

About the Role As Office Staff, you'll be the operational backbone of our front desk — supporting teachers, families, and prospective students while keeping our systems accurate and our office running like clockwork. A year in, you'll know our families by name, our systems inside and out, and you'll have helped shape a front-office experience families rave about.

What You'll Do

Office Operations

• Run daily front-desk operations and office workflow
• Keep enrollment, billing, and administrative systems accurate and up to date
• Support scheduling and day-to-day operational coordination
• Maintain organized records, communications, and office procedures
• Contribute to a positive, collaborative team environment

Family & Customer Experience

• Deliver exceptional customer service to students and families
• Respond promptly and professionally to questions and concerns
• Create a welcoming, positive front-office experience
• Reach out to prospective students and support enrollment conversations

Recitals & Administrative Accuracy

• Own recital tracking, reporting, and sign-up records
• Support special events, projects, and seasonal initiatives

What We're Looking For

Required:

• 2+ years of experience in administrative or customer service roles
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Comfortable multitasking in a fast-paced environment
• Reliable transportation
• Ability to maintain professionalism and confidentiality

You're a great fit if you:

• Love helping people and building relationships
• Stay calm under pressure and solutions-focused
• Take ownership and follow through consistently
• Enjoy creating systems and improving processes
• Bring positivity and reliability to work every day

Systems We Use Gmail, Google Workspace, Canva, NetScore, Opus — training provided on all company-specific systems.

Compensation & Benefits

• Starting pay: $21–$23/hour
• Up to $200/month health insurance reimbursement (QSEHRA)
• Dental insurance through AFLAC
• Performance-based bonus opportunities
• A free weekly 30-minute music lesson
• Supportive leadership and comprehensive training

Schedule 3–4 weekdays, approximately 12:00 PM–8:00 PM (exact start time varies by day) Saturday, 7:45 AM–4:00 PM (required) Approximately 32–40 hours/week

How to Apply Submit your application along with a brief cover letter addressing:

• Your experience leading or supporting a team
• Your experience managing multiple priorities in a fast-paced environment
• Why you're interested in working at Encore Music
• What makes you a great fit for this role

Qualified applicants will be contacted for interviews.

Job Type: Full-Time 
Pay: $21–$23 per hour 
Work Location: In Person — South Pasadena & San Marino, CA 
Position Open Until Filled 
Start Date: Immediate 
Applicants must be willing to undergo a background check in accordance with applicable laws and regulations.